Reservation Agent - Encino
The Travel Corporation

Los Angeles, California

Posted in Travel and Tourism


This job has expired.

Job Info


We are seeking candidates for our Reservation Agent opening to represent our Uniworld Boutique River Cruise Collection and U River Cruises brands. If you are interested in joining a highly collaborative and supportive group that places high value on teamwork, innovation and best-in-class service, then we would like to hear from you!

About Us

For nearly four decades, Uniworld has taken guests to the most spectacular destinations in Europe, Egypt, India, Vietnam and China. Our driving goal is to provide guests with a first-class boutique river cruise experience.

And U by Uniworld is a new take on experiential travel, with cruises designed for those with a passion for exploring and a taste for authentic adventures.

Position Overview

The Reservation Agent books/sells Uniworld cruise/tour packages to key accounts, national accounts and travel agents.

Job Responsibilities

  • Convert incoming sales calls into bookings.
  • Provide information persuasively that promotes products and secures new reservations.
  • Maintain a reference file for and be familiar with all active offers.
  • Manage revisions and updates to bookings.
  • Manage pre-departure inquiries/problems on existing reservations via phone/email.
  • Assist in fielding overflow of incoming calls, providing quotes and creating new bookings.
  • Conduct all correspondence with superior customer service delivery.
  • Cultivate relationships with clients to ensure strong satisfaction and retention.
  • Other duties as assigned.

Employment Experience
  • Strong customer service experience required, sales experience preferred.
Education
  • High School Diploma or equivalent required.
Technical Skills
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and Internet navigation required. Knowledge of or ability to learn in-house reservations system required.
Communication Skills
  • Excellent written, verbal and interpersonal communication skills required.
Other Skills/Requirements
  • Strong promotional/persuasive skills.
  • Well-organized, able to multi-task and work effectively in a fast-paced team environment.
  • Able to work effectively as part of a cohesive team.
  • Able to quickly acquire and masterfully leverage Uniworld product and policy knowledge.


This job has expired.

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