Research IT Support Analyst - ICTS Biomedical Informatics Core
University of Iowa
Job Info
The University of Iowa Institute for Clinical and Translational Science (ICTS) Biomedical Informatics Core is seeking a research IT support analyst to be primarily responsible for providing direct support, consultation, guidance, and training to users, and to identify technical solutions for both the ICTS and its supported user community of researchers. Also to assist researchers with data needs through query design and consultations. This position will work with a wide variety of faculty, staff, and students to assist in their research efforts and will require strong communication skills and an understanding of the research process to facilitate technology solutions for research teams. Lastly, to support the daily operations of the ICTS and assist with technology planning in an effort to maximize user and organizational effectiveness.
Duties to include but not limited to:
- Provide IT implementation and maintenance support for a variety of research services and tools.
- May perform helpdesk functions and/or direct user support.
- Troubleshoot assigned applications and customer reported issues.
- Provide basic one-on-one guidance and consultation to users.
- Translate customer needs to technical teams.
- Provide basic documentation of user support activities/incidents.
- Update existing documentation of support services.
- Assist the Project Manager and Service Manager with the implementation of approved projects, providing project support and services.
- May participate in the planning process for developing operating procedures, guidelines, and policies.
About ICTS: The Institute for Clinical and Translational Science (ICTS) at the University of Iowa was approved by the Iowa Board of Regents in 2007 to support the work of investigators involved in clinical and translational science. Our mission is to accelerate translational science through programs to develop the translational workforce, to promote engagement of community members and other stakeholders, to promote research integration across the lifespan, and to catalyze innovative clinical and translational research. These efforts will lead to the development of novel therapies and healthcare delivery strategies, the integration of translational research and clinical practice, and, ultimately to measurable improvements in the health of Iowa and the nation.
Percent of Time: 100%
Pay Grade: 3A
https://hr.uiowa.edu/pay/guide-pay-plans
Benefits Highlights:
Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
For more information about Why Iowa?, click here
Required Qualifications
- A Bachelor's degree in Data Analytics, Data Science, Informatics, Instructional Technology, Information Science, Health Care related degree, or other related degree or an equivalent combination of education and related experience in information technology support or healthcare may also serve to meet these minimum requirements.
- Experience, typically 6 months -1 year in customer service or managing customer relationships.
- Experience with requirements elicitation and documentation for projects and initiatives.
- Demonstrated ability to quickly learn and adapt to new technologies.
- Demonstrated interpersonal, verbal and written communication skills; the ability to explain technology concepts to non-technical faculty, staff and students.
- Demonstrated ability to use a systematic troubleshooting approach to identify and resolve technical problems.
- Experience developing and maintaining reference documents for both external use (customers/clients) and internal use (knowledge management).
- Experience working on cross-functional teams.
- Experience working with data tools for research study prep and feasibility.
- Familiarity databases, healthcare data, research data collection, or electronical medical record data.
- Familiarity with medical coding and medical terminology.
- Familiarity of query logic.
- Experience working in a Health Care IT environment.
- Experience identifying clinical cohorts for research studies
- Experience handling and working with clinical data for research
- Experience, usually 6 months-1 year, providing technical support in an information technology environment.
- Experience supporting information technology in a higher educational setting, academic healthcare or academic research environment.
- Experience delivering customer support for information technology.
- Experience supporting information technology in a higher educational setting, academic healthcare or academic research environment.
- Understanding of HIPAA, FERPA and FISMA.
- Experience with Project Management fundamentals.
- Experience working with survey tools (e.g. Qualtrics, REDCap)
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
- Resume
- Cover Letter
Successful candidates will be subject to a criminal background check and a credential/edication verification. Up to 5 professional references will be requested at a later step in the recruitment process.
This position is eligible to participate in remote work. Remote work must be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.
For additional questions, please contact Dori Hinson at dori-hinson@uiowa.edu.
This position is not eligible for University sponsorship for employment authorization.
Additional Information
- Classification Title: IT Support Analyst
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Pay Level: 3A
- Organization: Healthcare
- Contact Name: Dori Hinson
- Contact Email: dori-hinson@uiowa.edu
This job has expired.
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