Regional People Coordinator, Central + West
Veterinary Emergency Group

Job Info

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REGIONAL PEOPLE COORDINATOR - CENTRAL & WESTLocation: VQ - Remote (Pacific Time Zone)

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing, venture-backed veterinary emergency company with hospital locations across the USA. We are profitable, doubling our size every year and supported by a multi-billion-dollar investor. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a "customer first" mentality.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best possible experience. With the highest NPS (Net Promoter Score) in our industry according to our customers, we're ready to ensure that VEG is always the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams.

FOCUS

Reports directly to the Director, People Operations (Dotted reporting line to Regional People Director, Central/West), the Regional People Coordinator, Central + West supports multiple HR functions, including onboarding, employee records maintenance, organizing, coordinating, and carrying out various HR administrative tasks for the assigned regions. The Regional People Coordinator, Central & West provides timely onboarding and HR coordination support to Field Local and Regional Leadership with their assigned regions.

WHO WE NEED

We are looking for a high-energy, motivated, passionate People team member. This person knows how to get things done in a fast paced, incredibly positive culture. You love what you do. HR is your calling. You're a strong business partner with excellent relationship building capabilities across a diverse group. You're able to quickly grasp the Veterinary industry and apply value. You're a quick thinker comfortable in a creative and innovative environment. You're happy to pitch in whenever and wherever you're needed. You have an excellent work ethic grounded in discretion + confidentiality. You love animals.

WHAT YOU CAN EXPECT TO DO

Onboarding:

• Run the end-to-end coordination of new VEGgie pre-onboarding and first day activities (ie. background checks, pre-hire employment verifications, orientation sessions, etc) for assigned hospitals and or departments/business units)
• Create and set-up employee profiles in HRIS (Paycom)
• Maintain, assign and audit onboarding checklists and associated onboarding activities and required trainings (harassment prevention) to new hires in HRIS (Paycom)
• Manage the storage and administration of all offer letters and pre-employment/onboarding paperwork in HRIS and employment folders
• Support new hires with IT setup requirements (hardware, software + system access ie. Hospital/VQ software setup) liaising with IT team as necessary
• Prepare weekly new hire onboarding status reports for Regional People Partners and People leadership team

HR Operations & Systems:

• Assist with the intake and processing of all employment changes across (ie. promotions, internal transfers, pay changes, I-9 reverifications, leavers etc)
• Support with reporting of all regional HR/employment changes (HR dashboard) in assigned region
• Provide support with drafting and generating employee change documentation (pay increase letter, promotion letters) and maintain them in respective employee files as requested by Regional People Director
• Oversee HR inbox and provide timely guidance to employees related to People-specific administrative inquiries and/or requests (ie. VOEs, HRIS, benefits, etc) while escalating complex matters to the appropriate People Partner or People Leadership team member
• Proactively support with communicating out VEG-wide process changes to assigned field People Partner team members
• Assist functional People leaders with data integrity requests in preparation for program, system-setups, or project/initiative roll-outs
• Provide assistance with org-wide People team projects + initiatives ie. performance reviews, engagement surveying, staff budgeting, etc), helping to communicate out timelines/deadlines and track progress for assigned region
• Support with developing and documenting People related processes
• Back up administrative support to the People team or People Coordinator team as needed

Benefits Administrative Support:

• Provide support to VEGgies in navigating Employee Health + Wellness plans during on/off boarding processes
• Assist with the administration of VEG's LOA offering, paid leave requests and worker's compensation claims
• Answer basic benefit related questions and/or escalate to appropriate contact as needed

WHAT YOU NEED

• 2+ years' experience in an HR or employee onboarding position
• Familiarity with HR Information Systems, ATS + Payroll applications (Experience with Paycom is a plus!)
• Working knowledge of benefits programs including: health insurance + 401k plans
• Knowledge of state, local + federal employment/labor law (CA employment/labor law is a plus!)
• Bachelor's degree in HR or related field
• Outstanding communication and organizational skills as well as the ability to multi-task maintaining confidentiality a must
• Energetic, motivated, passionate self-starter
• Loves animals and caring for them
• Customer Service Driven

VEG is proud to be an Equal Opportunity Employer (EOE)

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