JOB DESCRIPTION
Responsibilities
Quality:
Ensuring on-going customer quality standards are being met on shipped product
Identify, measure, maintain and communicate key customer satisfaction measurements (OTIF, DI, Response Time, etc)
Ensuring ongoing compliance to the established systems
Assist the plant manager with any issues regarding quality investigation or quality reporting
Coordinate timely, formal preventive action responses to customer complaints
Customer liaison activity where appropriate
Managing the daily activity of the quality staff to possibly include lead persons, auditors, lab personnel and clerical positions
Working with Corporate Quality on developing and implementing standardized processes
Establish and maintain Statistical Process Control as a working tool within the facility
Training of plant personnel in quality processes & standards
As the functioning ISO facility representative (where appropriate) develop, implement and maintain the ISO conforming Quality and Documentation System
On-going maintenance of certification programs for both the plant and personnel
Compliance:
Ensure that material components (resin, inks, pigments, etc.) conform to federal and state regulations
Assist the plant manager with issues regarding site environmental, safety and housekeeping issues
Assess environmental risks relating to lading spills resulting from defective containers
Ensure that all federal and local UN, DOT, EPA and FDA regulations are being conformed to and that reporting is being kept up to date.
Training of applicable plant personnel in all compliance-related activities (including facilitating HAZMAT (DOT) General Awareness Training)
Monitor & maintain plant compliance with AIB standards
Other Duties:
Changing the culture from the current "product" mind set to one that is "process" oriented
Developing and implementing initial quality systems, standards and processes
Develop a quality team capable of enhancing and maintaining a successful quality process
Manage increasing volumes and part complexity into the quality system quickly and efficiently
Assist new product development through the application of effective, specialized (when necessary) quality processes and procedures
Consistently meet regulatory requirements
Other duties or special projects as assigned
Requirements:
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