Provider Relations Manager
University of Iowa

Job Info

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University of Iowa Health Care - recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

The University of Iowa Health Care's Strategy Office is seeking a Provider Relations Manager. The role will implement meaningful outreach and sales plans to market clinical services to external providers, to grow referrals to UI Health Care. The manager meets with providers, clinical managers/coordinators, and nurses at external group practices and health systems within a defined geographic area. Due to the nature of the role, travel is expected several days a week. The manager will set up meetings/events that include driving UI Health Care providers to participate in these activities. The primary focus of this role is the development of relationships through education on predefined areas, to increase referral volumes, and meet the needs of referring providers.

This position is primarily remote but may be required to work on-site at times. Remote work must be performed at an offsite location within the state of Iowa. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

The assigned territory is the Central Iowa/Des Moines market.

Position Responsibilities

• Develops and maintains strong relationships with external providers to build loyalty, strengthen physician-to-physician relations, and increase referrals to UI Health Care.

• Provides competitive insights and market intelligence regarding designated areas of responsibility.

• Strategically plans and implements outreach efforts to generate new patient volume within key service lines as defined in the UI Health Care Operating Plan.

• Communicates the concerns of external providers to the Strategy Team and institutional leadership; completes follow-up as appropriate.

• Assists in problem-solving issues related to referrals.

• Attends internal meetings to meet new providers and/or learn about strategic initiatives that they will promote in the field.

• Effectively uses Marketing and Communication tools to promote the UI Health Care brand, services, and providers.

• Uses key sales strategies, techniques, and tools during discussions with external providers.

• Participates in or attends community events such as public speaking engagements, seminars, conferences, fundraisers / awareness events (walks / runs, golf outings, etc.) to promote the expertise of UI Health Care providers and the medical center.

• Helps coordinate CME speakers/topics as requested by referring health systems.

• Maintains confidentiality according to state statutes, federal regulations, and UI policies and procedures to protect patient's rights.

• Documents activities in CRM system according to the goals of the Provider Relations team.

• Completes and submit mileage and expense reports.

Required

• Bachelor's Degree in Business, Marketing, Health Care or related field or an equivalent combination of education and experience required.
• 3 years of marketing, account management with consultative selling, or other relationship-based experience in a health care environment.
• Demonstrated ability in managing a customer relations service and information program for a large, complex organization.
• Strong written, verbal and presentation skills
• Proficient in computer software applications
• Ability to multi-task and work at a fast pace
• Ability to work non-traditional office hours and travel within assigned geographic area
• Ability to hold a valid driver's license and meet the University of Iowa Fleet Safety Program driving standards (University of Iowa Operations Manual Part V, Chapter 19).

Desired

• Masters' degree in a related field preferred
• Knowledge of University of Iowa policies and procedures
• Understanding of health care clinical practices

Application Process: To be considered, applicants must upload a cover letter and resume (under the submission of relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 14 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Up to 5 professional references will be requested at a later step in the recruitment process. For questions, contact Sharon Walther at sharon-walther@uiowa.edu.

This position is not eligible for University sponsorship for employment authorization.

Additional Information

• Classification Title: Program Manager
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Remote within Iowa

Compensation

• Pay Level: 5A

Contact Information

• Organization: Healthcare
• Contact Name: Sharon Walther
• Contact Email: sharon-walther@uiowa.edu

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