Program Manager - Virtual Walk-In-Center (WIC)
Mental Health Center of Denver

Job Info

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EMPLOYMENT VALUE PROPOSITION: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

COMMITMENT TO DIVERSITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COMMITMENT TO PAY EQUITY: Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

BENEFITS STATEMENT: All full-time, benefits eligible employees will be eligible for MHCD's benefits plan. For a full description of benefit offerings, please visit: https://mhcd.org/workplace-of-choice/.

COVID-19 VACCINATION NOTICE: Covid19 vaccination or an approved medical or religious exemption is required for employment with the Mental Health Center of Denver. Applicants who are not vaccinated at the time of offer acceptance can ask for instructions on where to go to obtain vaccination or on how to request an exemption. Newly hired employees must be fully vaccinated (that is, at least two weeks past their final does of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious exemption, on or before their start date.
Learn what it is like to work at the Mental Health Center of Denver:

NEW HIRE SALARY RANGE: $73,000 - $83,000/year

POSITION SUMMARY: Provide clinical and administrative supervision to a multi-disciplinary team including clinical, peer specialists and administrative staff to ensure efficient team operations. Coordinate with crisis services and community partners to promote connections to care. Organize team training and implementation of evidence-based practices to enhance the quality of treatment for people we serve. Operate within established budgetary guidelines.

Provide timely, convenient, and efficient access to early intervention and treatment for Denver residents experiencing urgent behavioral health issues and/or worsening of pre- existing mental health conditions related to the COVID-19 pandemic, with emphasis on reducing behavioral health disparities and increasing health equity.

ESSENTIAL JOB FUNCTIONS:

• Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and case management services for consumers. Advocate appropriate services for consumers.
• Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
• Participate in the development of long and short-term goals for the team that are consistent with program and organizational goals.
• Train and evaluate clinical, peers and administrative support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity.
• Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
• Participate in the selection process for internal and external candidates for clinical and support positions.
• Conduct timely audits to ensure compliance with MHCD policies, State and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.
• Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
• Maintain a trauma informed environment of wellbeing.
• Other duties as assigned by Associate Director or Vice President.

EDUCATION: Master's in social work, Counseling program or related field, LCSW, LMFT or LPC required.

EXPERIENCE: One to two years manager or supervisory experience. Three to five years in mental health or human services field; proficiency in crisis and emergency response preferred.

SKILLS AND COMPETENCIES:

• Knowledge or ability to learn and practice trauma informed principles and practices.

• Solid customer and community relations and interpersonal skills.
• Ability to prepare clear and concise written memos, letters and reports of a complex nature.
• Ability to supervise a multi-disciplinary staff: Clinical and Administrative.
• Ability to chart, document, review and present clinical cases to various audiences.
• Demonstrated ability to understand different cultural needs of consumer and communicate effectively.
• Solid knowledge of clinical supervision.
• Solid knowledge of case management skills and care coordination.
• Ability to accurately diagnose and assess consumers in crisis and non-crisis situations.
• Solid knowledge of management applications as they relate to the mental health environment.
• Ability to create a treatment and/or outcome plan with measurable results. Includes transition and discharge planning.
• Ability to communicate effectively and work cooperatively with internal and external customers.

SUPERVISORY RESPONSIBILITIES: Clinical and administrative staff

MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 40 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.

This job has expired.