Program Manager II or Senior Program Manager
ACT, Inc

Chicago, Illinois

Posted in Education and Training


This job has expired.

Job Info


Overview

We are seeking a Program Manager II or Senior Program Manager to help us fulfill our mission of helping people achieve education and workplace success. This is a remote position that includes travel (20-30%) for customer-facing events.

The ACT State Program Manager uses strong communication, interpersonal, and collaboration skills to lead the planning, implementation, and ongoing management of statewide assessment programs to successfully deliver all contracted products and services and to meet the needs of the state client, its constituents, members of the extended ACT program team, and the overall business. This includes working closely with a variety of external customers and both external and internal stakeholders.

What you will be working on:

  • Focuses on state contract delivery and serves as the primary point of contact with the external customer. Understands, monitors, and reviews state contract requirements and deliverables to optimize contract performance. Develops and leverages strong customer relationships to identify ways in which to expand opportunities within assigned states.
  • Initiates and leads the contract renewal processes, including, but not limited to, collaborating with the customer to define requirements for the renewal contract; updating contract documents; defining requirements and leading the effort to cost enhancements and/or new deliverables; coordinating the renewal with cross-functional team; and tracking all tasks through to renewal contract execution.
  • Work internally to bring closure to customer requests in a timely manner.
  • Supports proposal development efforts that may include requirements analysis, solutions development, writing/editing proposal text, costing, and participating in proposal review processes.

This could be the job for you if you have (minimum requirements):

Program Manager II
  • A customer-centric focus and a strong sense of urgency while working through a complex matrix organization to ensure success for the customer, organization, and team members
  • Tenacity and persistence to bring closure to customer requests in a timely manner
  • Ability to adapt quickly to change and navigate ambiguity in a fast-paced environment that requires frequent prioritization and strong decision-making skills
  • Outstanding interpersonal, written, verbal communication and facilitation skills; tactful, direct, articulate, and thoughtful communicator
  • Ability to build and maintain positive working relationships with customers and internal stakeholders, which often includes cross-functional teams, by encouraging and supporting collaboration
  • Ability to learn and utilize full lifecycle project management skills and methodologies to initiate, plan, implement, manage, and close out assigned programs
  • Ability to take initiative, motivate others and work both independently and as part of a team
  • Strong business and financial acumen
  • At least 3 years' progressively responsible project coordination, project management and/or program management experience that includes:
    • direct client-facing responsibilities
    • experience in supporting the delivery of products and services, preferrably for small statewide contracts
    • use of full lifecycle project management methodologies using applicable software applications (MS Project preferred)

Senior Program Manager

Meets Program Manager II level requirements plus:
  • Ability to readily manage a portfolio of 3-5 mid- to large-scale statewide assessment programs with varying levels of complexity
  • Demonstrated expertise in a leadership role to navigate a high-stakes program through a complex matrix environment
  • Demonstrated ability to think strategically and articulate carefully considered tactics to improve program delivery and retain customer satisfaction
  • At least 5 years' progressively responsible program management experience that includes:
    • accountability for leading the delivery of mid-to-large scale contracts with significant complexity; preferrably for statewide contracted products and servicess
    • experience with independently planning and implementing new contracts and/or business initiatives
    • experience initiating and supporting contract renewal efforts, readily handling costing to support new contract line items

For both levels:
  • Bachelor's degree in Business, Communications, Marketing or a related area; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

It's a plus if you have:
  • Experience in educational assessment industry
  • Experience working in a matrix environment with a diverse group of internal stakeholders to deliver contracted products and services
  • Experience in supporting proposal efforts, including text development and costing


Your Work Makes a Difference

ACT team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success.

Everything we do contributes to this mission, including team member events, professional development resources, community outreach opportunities and solid benefit offerings. Helping team members achieve education and workplace success of their own advances the ACT mission on a daily basis.

You will be joining a team of program management professionals with skills and expertise in working with and developing strong relationships with external clients; following PMI-aligned methodologies to plan, implement, and manage the ongoing delivery of large-scale statewide assessment programs; employing keen business acumen to retain and grow the business; thinking strategically to support customers, team members, and stakeholders; and having some fun along the way.

About ACT

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry-helping more people learn, better measure their progress, and improve their navigation through life's transitions.

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We're doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we're all in this together.

We know transformation does not come without challenge. That's why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!


This job has expired.

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