Program Manager
Computer World Services (CWS)Corporation

Job Info

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Job Description 

Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Program Manager for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by the Office of Information Technology (OIT). OIT requires support to provide enterprise-level service desk and incidental information technology services in support of OIT’s operational requirements.  Services include: Help Desk support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support, Litigation IT Travel Support, Reasonable Accommodation Support, Case Information Management System (CIMS), and Civil Online Relativity Application (CORA) Support, and Copy Center Operations. The Civil Division consists of approximately 2,700 personnel primarily located in the Washington, DC National Capital Region (NCR).   

The Program Manager for the DOJ CIV Help Desk and IT Support Services is responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations. Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customer organization. Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and provide support to business development personnel in identifying and pursuing additional business opportunities. 

Key Tasks and Responsibilities 

• Provide centralized management, support, and oversight of the contract requirements, functionality, operability, coordination, and reporting 
• Coordinate on all Service Desk and IT Support Projects – meet with customers and report on progress.   
• Facilitate scheduled meetings with the Customer Leadership Team.  
• Attend meetings with Customer Service Area Managers as requested.   
• Conduct weekly, monthly, and quarterly reviews of activities, strategies, and initiatives.   
• Provide program oversight and day-to-day operations management of the project including assigning tasks and special projects  
• Provide leadership and guidance to Team Leads ensuring continuity of the project activities.   
• Manage team and responsibilities; coordinate all service desk tasks, IT support, and special projects.  
• Develop and manage project schedules, monitor progress, adjust performance schedules to meet customer change in priorities 
• Develop and implement quality assurance measures and manage project Service Level Agreements (SLAs) 
• Serve as the singular point of contact for matters concerning projects and the overall contract, ensuring contract compliance 
• Coordinate with Contracting Officers Representative (COR) on scheduling, costs, personnel, priorities, and progress 
• Acquire project team resources and manage training and personnel development initiatives 
• Coordinate the Develop and submission of contract deliverables and reports 
• Manage financial performance of the program and provide regular updates to corporate leadership on any activities affecting financial performance 

Education & Experience  

• Bachelor’s degree   
• 6+ years in program/project management supporting Information Technology environment  
• Experience managing large IT support contracts (with 60+ FTEs) in moderately complex work environment  
• Experience managing a service desk and IT support environment  
• Experience working with and managing subcontractors as part of labor force 
• Experience managing remote and geographically dispersed teams  

Certifications  

• PMP certification is required 
• HDI Support Center Manager or HDI Support Center Director Certification (desired but required NLT 6 months after onboarding)  
• ITIL v4 Foundation Certification (desired at hiring but required NLT 3 months after onboarding) 

Security Clearance  

• Top Secret Clearance, SCI eligible   

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) 

• Local travel only to customer site 

EOE AA M/F/Vet/Disability 

EEO is the Law:  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf 

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