Program Director - Large TPA Accounts - Remote
PMA Companies

Tampa, Florida

Posted in Insurance


Job Info


PMA Companies is seeking a Program Director for our TPA operation. The Program Director will be responsible for managing several large TPA accounts and will provide strategic leadership and direction to execute client's objectives and program goals. This position is responsible for client retention, growth of revenue, evaluation and delivery of additional services to the customer, client satisfaction, and overall oversight of several large/jumbo programs. The Program Director provides leadership to complex local and/or national customer programs requiring a high degree of customization, superior execution to ensure retention and delivery of timely, high quality customer service.

Responsibilities:

  • Develops, recommends and implements short and long-range objectives consistent with client's business goals, guidelines and programs.
  • Evaluates program trends and provides recommendations and consultation to the customer to help improve outcomes.
  • Delivers stewardships and assists customers with interpretation of data analytics specific to their program.
  • Serves as a focal point of contact for the customer and as an internal liaison for all departments; facilitates implementation of projects to meet customer's objectives.
  • Responsible for successful customer transitions and implementations into the PMA Companies' environment.
  • Resolves all customer service issues to client's satisfaction.
  • Supervises all personnel reporting to this position; provides coaching and performance management as needed.
  • Provides oversight and guidance to all internal parties associated with assigned programs with direct and indirect reporting lines; ensures complete program coordination and successful execution.
  • Maintains internal metrics and analytics to track key result areas.
  • Demonstrates extensive expertise of operational service delivery management focused on service quality, people, process, and technology.
  • Attends all client meetings and other events as required.
  • Demonstrates commitment to Company's Code of Business Conduct and Ethics and applies knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.


Requirements:
  • Bachelor's degree or equivalent experience.
  • 10 or more years of Multi-line P&C claims experience, specifically in Workers' Compensation, Commercial Auto and General Liability areas.
  • 4 or more years of Program Management, Account Management and/or Client Services experience in a TPA setting.
  • Large, national, multi-line account experience strongly preferred.
  • Strong analytical acumen with ability to interpret complex data sets.
  • Ability to understand Managed Care results and make recommendations to internal business partners and clients.
  • 5 years of management experience preferred.
  • Broad knowledge of claims regulations and understanding of applicable jurisdictional laws.
  • Advanced knowledge of Excel preferred.
  • Project management experience desired.
  • Experience leading cross-functional teams preferred.
  • Excellent verbal and written communication skills.
  • P&C professional designations a plus (CPCU, ARM, AIC, etc).
  • Ability to travel as needed to visit assigned accounts.



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