Program Data Analyst
LifeMoves

Job Info

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About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.

Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.

Position Summary:

The Program Data Analyst Reports to the Director of Data, Reporting & Data & Compliance. The Analyst will also perform analysis and projects under the direction of the Director of Impact, Learning, and Compliance. The Analyst is responsible for program performance reporting, including data mining and analysis, explaining variances, and providing ongoing data and reporting support to program staff and data system users. The Analyst will develop a strong knowledge of LifeMoves' Voyager database as well as the HMIS database (Clarity) maintained by both Santa Clara and San Mateo County. The successful candidate will have proven professional experience and a detailed knowledge of industry's best practices.

Primary Duties:

Reporting & Statistics:

• Utilizing Voyage, Clarity and other data sources, conduct analyses regarding the efficacy of LifeMoves' programs and the factors that lead to success with our clients.
• Develop and report on internal metrics and Key Process Indicators that focus the organization's attention on key success factors of our programs.
• Create reports on client demographics and program performance for LifeMoves programs. Collaborate with program staff and government contracts staff to ensure up-to-date and accurate system data
• Submit statistics to Finance, Development, and others as requested
• Work with Program Directors to ensure all programmatic components of reports (client statistics and narratives) are submitted in a timely manner

Evaluation & Analysis:

• Prepare monthly, quarterly and annual statistical reports for all programs
• Work with the Management and Program Directors to improve data collection and evaluate program efficacy
• Monitor and follow up with data quality issues

Database Training & Management:

• Assist in training staff on Salesforce.com database changes and other data collection requirements
• Understand underlying program processes and tailor trainings accordingly
• Manage users and user roles
• Assist in the design & architecture of complex data system

Compliance:

• Keep track of changes to reporting and data collection requirements
• Review and reinforce contract regulations as reflected in funding contracts

Other duties and responsibilities:

• Create and maintain process documentation for key business processes
• Perform other related duties and departmental coverage as assigned
• Participate in regularly scheduled meetings
• Attend and represent agency at meetings with community stakeholders

Position Qualifications

• Bachelor's degree from an accredited university or college required
• Minimum of two years of Data Analyst experience
• Experience working in data analysis or statistics
• Experience working in a non-profit agency
• Ability to understand and work with big data
• Strong analytical and critical thinking skills
• Strong organization and prioritization skills
• Ability to collaborate and work as part of a team
• Attention to details and strong follow through
• Advanced skills in Microsoft Excel and Word
• Ability to work independently, meeting deadlines and customer expectations
• An understanding of ideas and practices that promote diversity, equity and inclusion; and a commitment to ongoing professional development in this area.
• Strong written and verbal communication skills

We have a comprehensive benefits package, which includes Medical, Dental, Vision, Flex Spending Account, Dependent Care Reimbursement Account, Long-Term Disability, Life Insurance, 401K, etc.

To learn more about our non-profit organization, check out our website at www.lifemoves.org

LifeMoves is an Equal Opportunity Employer (EOE)

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