Professional Security Analyst - Web Security
HelpSystems LLC

Eden Prairie, Minnesota

Posted in IT

This job has expired.

Job Info


As a Professional Security Analyst on our Web Security experts' team, you will be the crucial first line of defense for our customers websites, web applications, and web services. You will work with the industry-leading managed detection and response capabilities utilizing our managed WAF, advanced log search, and other proprietary tools. You will use your expert skills to design and implement the strongest tuning solutions to protect our customers' web traffic before threats ever reach their critical infrastructure. You and your dedicated team of experts will grow your security knowledge from your shared experiences, custom labs focused on real-world scenarios, and our stellar internal training programs. You will also serve in the imperative role of the customer's voice to drive new features and improvements within our products and services when you join forces with our product development and security content creation teams.


  • Provide world-class customer experience and security outcomes for our customers.
  • Tune our propriety security products to maximize risk mitigation and reduce threats to customer environments.
  • Respond expeditiously to customer's service impacting issues and challenges experienced with the use of Alert Logic products and services in accordance with service level agreements and customer requirements.
  • Provide support to our customers by analyzing and reviewing logs related to their web traffic and making targeted, high-impact security recommendations.
  • Develop comprehensive knowledge of our products and services with a focus on solutions key to the web security role.
  • Effectively communicate and collaborate with a global team and across multiple departments to identify improvements to the customer experience and to maximize operational efficiencies.
  • Represent customer and team interests in product, engineering, and security content discussions.
  • Provide security expertise including investigation, documentation, and remediation recommendations as required for customer's incident response preferences.
  • Maintain and configure our solutions deployed in customer environments.
  • Produce Knowledge Base Articles for best practices in your team's specific area of expertise


  • 1 - 3 +years of experience in securing or developing web applications or as a security analyst or security focused network engineer.
  • Intermediate understanding of cloud environments and infrastructure (preferably AWS)
  • Command of Linux systems administration and working with BASH
  • Intermediate understanding of the OWASP Top 10
  • Intermediate understanding of application and session layer protocols
  • Experience with SOAR, SIEM, IR, MDR or XDR solutions
  • Basic understanding of Regular Expression.
  • Basic knowledge of IDS and Network Security fundamentals

HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!

Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well….

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran, or disability status.

This job has expired.

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