Career Area:
Marketing / Sales / Product Support
Job Description:
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright, and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work those matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic individual to join our Americas Distribution Services Division as a Product Support Operations Representative.
Our Americas Distribution Services Division (ADSD)provides governance and administrationof Cat® dealers acrossthe U.S., Canada and Latin America.
The Product Support Operations Representative (PSOR) is responsible for contributing to the Caterpillar and dealer business plan and the enterprise target of doubling services growth. The focus for the PSOR is on increasing parts and service profitability, building effective product support capabilities and efficiencies, and supporting the creation and execution of initiatives that deliver customer satisfaction. This is a senior service operations focused field-based assignment and generally involves working with larger dealers and more complex issues. The individual performs complex analysis work, identifies, and resolves problems that are less tactical and more strategic in nature.
Job duties include, but are not limited to the following:
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