PRODUCT MANAGER - III
The Judge Group Inc.

Job Info

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Location: Bridgewater, NJ
Description:
Job Responsibilities:

• As a member of the New Product Integration team, this role will work with internal and external partners to develop the user journey on an exciting new platform and ensure best-in-class experience across each customer touchpoint.
• Partner with cross-functional teams to define experience aspiration & strategy for core customer journeys.
• Help define the platform vision, objectives, and requirements.
• Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Marketing and other organizations.
• Analyze customer behavior data to identify insights and define tactical plans to execute.
• Engage, communicate with, and document conversations with stakeholders across business, design and engineering partners.
• Effectively communicate objectives, data analysis, and solutions to both executives and working team members.
• Define use case scenarios of the customer journeys & optimal customer engagement for omni experiences.
• Craft both directional and detailed user stories to document customer experiences and updates.
• Organize feature backlog to optimize delivery in alignment with business priorities.
• Lead delivery of experience features backlog in partnership with engineering and the business.
• Define common tools and systems in partnership with Engineering.
• Act as a fierce customer experience advocate leading culture initiatives to embed design thinking and a channel agnostic mentality within the organization.

Skills/Qualification :

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience in customer experience, product management, e-commerce, or Omni-channel lifecycle management.
• Agile certification and/or experience working in an Agile environment.
• Experience with Product Development/Management tools (Jira/Confluence).
• Knowledge of the tenets of segmentation and personalization capabilities to consider highly personalized experiences.
• Independent thinking, collaboration and partnership skills.
• Decision making and analytical skills.
• Capability to quickly understand various technology platforms and internal systems.
• Knowledge of web content best practices including UX disciplines.
• Experience in journey mapping.
• Verbal and written communication skills.
• Organizational and multitasking skills.
• LOGISTICS: Shift: Standard 9-5

Contact: vtiwari@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.