Producer Relations Administrator
Cambia Health Solutions

Boise, Idaho

Posted in Health and Safety


This job has expired.

Job Info


Primary Job Purpose

Remote within: OR, WA, ID & UT

At Cambia, our members need us more than ever, and to continue serving them, we need to be vaccinated. Following federal mandate, all Cambia Health Solutions employees, including 100% remote workers, need to be fully vaccinated for COVID-19 by 1/1/22.

Producer Relations Administrator I is responsible for all producer relations activities which includes responding to agent questions and optimizing the agent experience with Cambia.

General Functions and Outcomes

  • Accountable for agent appointment requirements, contracting and appointment intake, maintenance of producer files, and processing online producer portal applications.
  • Verification of producer information for internal and external customers. Provides timely information to our agents, producers and brokers on programs, requirements and agent educational opportunities.
  • Verifies producer appointments for the payment/bonus process to ensure producer eligibility for payment.
  • Researches, documents and communicates to producers for resolution of payment issues and producer appointment issues. Researches and responds to commissions related issues and coordinates commission payments with Sales.
  • Accountable for processing and coordinating all producer changes, licensing and renewals. Monitors and reports employee producer licensing to sales management. Notifies sales staff of new producer appointments.
  • Contributes and reviews content for internal and external producer related communications for Cambia wide distribution.
  • Represent the sales department on project teams, coordinate special meetings and perform research and analysis to contribute to the overall success of sales and sales operations department objectives.
  • Audits and processes appointment requests, state appointment forms, and producer contract materials, including producer licenses and proof of Errors and Omissions insurance.
  • Works with the State Department of Insurance on audits of producer information and compliance with State regulatory requirements. Complies with regulatory requirements and security efforts as related to position.
  • Maintain policies and desk procedures as necessary partnering with downstream departments to consistently drive efficiency and optimal service levels.
  • Assist producers with licensing within Producer Center and resolves system issues.
  • Plans, organizes and prioritizes assignments to comply with performance standards, corporate goals, and established timelines.
Minimum Requirements
  • Ability to effectively interpret policies and procedures and communicate complex topics and related content to internal and external customers.
  • Strong organizational and time management skills with the ability to manage workload independently.
  • Ability to think critically and make decisions within individual role and responsibility.
  • General computer skills including use of Microsoft Office products and Customer Relationship Management (CRM) software. Familiarity with health care documentation systems.
  • Strong verbal, written and interpersonal communication and customer service skills.
  • Demonstrated ability to coordinate multiple projects simultaneously with a high level of accuracy.
  • Knowledge of corporate and state policy regarding appointment of insurance producers, preferred.
Normally to be proficient in the competencies listed above:

Producer Relations Administrator I would have a Bachelor's degree in business or related field preferred and 4 years of experience in healthcare administration, sales or project management or equivalent combination of education and experience.

Required Licenses, Certifications, Registration, Etc.

Producer Disability & Life license is preferred.

Work Environment
  • No unusual working conditions.
This position includes 401(k), healthcare, paid time off, paid holidays, and more. For more information, please visit www.cambiahealth.com/careers/total-rewards.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.


This job has expired.

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