Processing Support Analyst
Quest Diagnostics

San Juan Capistrano, California

Posted in Health and Safety


Job Info


Processing Support Analyst - San Juan Capistrano, CA - Monday-Friday 7:00am-3:30pm (Rotational Saturday)

Basic Purpose:

Maintain documentation and evaluate processing staff to ensure the department maintains high standards in quality, performance and compliance. Collect, analyze, and synthesize data used to drive operational excellence. Provide support for Toxicology Processing and regional leadership by identifying areas for service and productivity improvements based on data and experience

Duties and Responsibilities:
Maintain records for CQA, Safety, Compliance, PT training, In-services and other departmental training documentationMonitor and track performance of processing staff and generate reports and other documentation, including production, errors, attendance and quality metrics, and provide to forensic processing supervisors and managerMaintain departmental SOPs Assist in the preparation of the department for inspections, write memos and corrective actions, provide other documentation and support as neededCreate and maintain databases for tracking key performance metrics by department and at the individual employee level Assist On-board full time and temporary employeesUse analytical skills to understand the needs of the department and develop process improvements, with the approval of Forensic Processing ManagerAssist with creating and implementing departmental training programs and presentationsEnsure compliance with company policies Assist with special projects as needed
Qualifications:
Education Preferred: High School or equivalent required. Bachelor's degree or a minimum of three years' experience in a high volume, laboratory production environment preferred
Work Experience:
Six Sigma and/or project management training preferred
Physical and Mental:
Able to sit or stand for long periodsWork in a laboratory environment and adhere to safety requirements
Other:
Knowledge, Skills and AbilitiesOutstanding Microsoft Excel skillsProficient with Workforce Central, PeopleSoft, QTN, Microsoft Access, Microsoft WordStrong decision making and problem solving skills required.Excellent communication skills requiredAccurate and timely reporting abilityAbility to multi-task in a fast paced environmentAbility to maintain composure while working under pressureAdheres to Quest Diagnostics core values, safety, compliance and departmental policies and proceduresDemonstrates strong interpersonal skills that foster a positive work environment.Demonstrates flexibility and be able to change.



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