Practice Specialist - Sports Medicine
Newton-Wellesley Hospital(NWH)

Newton, Massachusetts

Posted in Health and Safety


This job has expired.

Job Info


Cultivate a positive, high-performing team, setting an example to staff as such. Understand the impact of the role and the importance of leading the team. Ability to motivate and mentor staff. Ability to work under pressure and handle multiple tasks. Self-motivated and have initiative to identify best practice skills within the practice. Ability to look at the "big picture," not just the front desk. Essential Functions • Assist the Practice Manager in ensuring the smooth and efficient overall day to day operations of the front desk, and other administrative functions of the practice. • Provide excellent customer service, assisting in situations as needed to provide optimal care for our patients. • Update and maintain revisions to the front office procedure manuals and templates. • Review completed work of front office staff regularly to ensure process and procedures are completed correctly. • Meet regularly with Practice Manager to provide support and work collaboratively to enhance efficiencies within the practice setting. • Facilitate flow of workload, ensuring work volume is equitable. • Handle special projects and assignments as required. • Assist Practice Manager in assigning coverage for planned and unplanned staff absences, lunch breaks, and other schedule-related issues for staff. • Function as a timekeeper for workgroup, in conjunction with Practice Manager. • Manage authorizations in collaboration with clinical team to ensure timely submission. • Process and resolve all billing issues, together with the Billing Manager, other staff, and Practice Manager by: • Investigating issues and discrepancies. • Resolving issues/escalating to Practice Manager and Billing Manager as needed. • Following up with patients, insurers, and staff, as needed, to close the loop on outstanding issues. • Collaborate with Practice Manager to complete end of day payment process. • Check-in and check-out tasks and procedures. • Manage incoming calls. • Faxing/scanning/copying as needed. • Complete reminder calls as needed, along with reviewing and following up on Televox reports. • Use AIDET process with every patient encounter. Education • College Degree preferred Experience • Medical experience preferred • 3-5 years of experience in a lead/supervisory role in a healthcare setting • patient registration and scheduling experience Job Knowledge and Skills • Possess good organizational and keyboard skills • exceptional customer service • ability to prioritize tasks based on deadlines • ability to provide good customer service care when dealing with difficult patients Primary Location MA-Wellesley Hills

Qualifications
•Ability to work under pressure and handle multiple tasks

•Self-motivated and have initiative to identify best practice skills within the practice

•Ability to look at the "big picture," not just the front desk

•3-5 years of experience in a lead/supervisory role in a healthcare setting

•patient registration and scheduling experience

•Possess good organizational and keyboard skills

•exceptional customer service

•ability to prioritize tasks based on deadlines

•ability to provide good customer service care when dealing with difficult patients

EEO Statement
Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.


This job has expired.

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