Practice Manager
Massachusetts General Hospital(MGH)

Job Info

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The Practice Manager, under general supervision, works collaboratively with leadership to oversee the day-to-day operations and the supervision of the administrative support staff. The Practice Manager is responsible for direct supervision of the support staff to include all human resource and operational topics. Providers cross coverage, as a member of the Practice leadership team, to manage staffing and/or operational issues, in a time-sensitive, patient-centric manner.

PRINCIPAL DUTIESANDRESPONSIBILITIES:

• Oversees the day-to-day performance of administrative support staff. Provides human resources management of staff in the hiring, training and evaluation of employees.
• Assists Practice leadership with establishment of policies, programs and procedures for the department.
• Develops and provides training for staff regarding policies and procedures for the department as well as the Hospital.
• Evaluates, develops, and implements various administrative systems and procedures designed to maximize the workflow, thereby creating staffing efficiencies.
• Evaluates no show, cancellation, wait times and other patient front-end quality of service indicators.
• Works with Practice leadership to manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff to meet volume and provider productivity requirements within each area or unit.
• Develops implements and/or coordinates staff education for both the personal and professional development of staff. This would include organizing mandatory training, as outlined by the hospital, JCAHO, PPH, HIPPA or other governing guidelines.
• Oversees department's payroll within Kronos, including the resolution of payroll issues and report payroll changes to timekeeper.
• Collaborates with PSC's I, Il and Ill to provide support and assist in the resolution of patient/customer service issues.
• Participates in departmental preparation for JCAHO and other regulatory site visits, as outlines in the Standards of Practice. Ensures the physical environment is maintained.
• Ensures that HIPPA policies and procedures are fully implemented.
• Develops and leads special projects to support Practice goals and meet hospital revenue, compliance and patient satisfaction related topics.
• Identifies, monitors and resolves IS issues which impact the department's operation. Participates in the evaluation of IS equipment as it impacts operations.
• Monitors patient billing activity to ensure compliance with revenue procedures. Supervises the front desk staff to monitor compliance with Best Practice policies; collaborates with the PO or GH Revenue Control to monitor patient billing activity throughout the Revenue Cycle.
• Builds and maintains ongoing working relationships with all staff to facilitate positive staff morale and support provider productivity.
• Practice Manager is part of Med/Peds practice leadership and works closely with Nurse manager and medical director to lead the Administrative operations of the practice.
• Use available data to drive decision making.
• Proactively running Epic reports to manage all administrative work flows, clinic schedules, billing etc.
• Accountability to meet operational and financial targets.

Qualifications
QUALIFICATIONS

Bachelor's Degree in Business or Health Care strongly preferred

Minimum of 5 years of health care experience

Minimum of 3 years supervisory experience managing a diverse workforce

SKILLS/ABILITIES/COMPETENCIES REQUIRED

Strong interpersonal and communications skills.

Ability to be flexible, highly organized and thoughtful in a fast paced, complex health care environment.

Effective analytical and creative problem-solving skills which support excellent decision-making.

Very strong computer skills and knowledge of office practice applications.

Strong organizational skills.

High degree of initiative and independent judgement.

EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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