Plumbing Service Manager
EMCOR

Cincinnati, Ohio

Posted in Building and Construction


This job has expired.

Job Info


About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.

Job Title: Plumbing Service Manager

Job Summary:
EMCOR Facilities Services is seeking a Plumbing Service Manager in the Chesapeake VA area. We will consider candidates working from other locations.

Under general supervision of Facilities Manager, provides technical plumbing support and expertise to assigned customer. Conducts telephonic and electronic follow up and closing functions for open work orders on assigned accounts in order to meet the contractual obligations of the client. Intent is to ensure work orders are completed on time. This position will primarily involve handling customer communications on plumbing-related work orders. Communications include but are not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Facilitate all AP, billing and service provider escalations/issues for designated customer.

Essential Duties & Responsibilities:

  • Performs administrative support to include work order management and scheduling, vendor management, purchase order coordination, reporting, and any other such task assigned by supervisors.
  • Provide technical direction and support to EMCOR Field Organization and subcontractors to ensure timely completion of all plumbing-related work orders.
  • Respond to requests for maintenance and repair of facilities to include heat ventilation and air conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc.
  • Maintain effective communications with employees, management, EFO/contractors, and customers as operations are 24/7.
  • Assist customer and service providers with invoicing status' and issues; escalate when appropriate.
  • Provide accurate reporting on open work orders for supervisor review as requested.
  • Document all work order related correspondence with customers and EFO/service providers to ensure files and work order history are always up to date and complete.
  • Will attend all required staff meetings and complete all required safety training.

Qualifications:
  • Associates Degree or equivalent experience.
  • Minimum of 5 years of experience in plumbing maintenance and management or an equivalent combination of education and experience.
  • Advanced proficiency in MS Windows Applications, including MS Excel and Word.
  • Must be able to Type min 50 wpm and have good writing skills.
  • Bi-lingual English-Spanish preferred
  • Ability to work under pressure and make correct decisions with limited input; know when to escalate issues to the Facilities Manager or Account Manager.
  • Ability to communicate effectively and efficiently with all functions of the Operations Team and Call Center to carry out objectives of the program.
  • Ability to think critically and problem solve.
  • Ability to maintain a courteous, professional demeanor at all times.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.


This job has expired.

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