People Change Excellence Manager

New York, New York

Posted in Retail

Job Info

Meta's People@ (HR) organization seeks a change management expert to join the People Planning and Strategy to support change enablement and delivery on complex initiatives and priorities that impact employees and leaders at the company.The People@ change excellence team is responsible for designing and delivering change management activities for priority initiatives and high profile go-to-market launches across various HR teams and solutions. Initiatives may include business transformation projects, process improvements, new tools and system implementation, as well as other initiatives that impact people's experience at Meta. This individual will be responsible for the delivery of change management work including stakeholder assessments, communications plans, resistance management plans and training strategies. In addition to supporting the design and delivery of an end-to-end Change Management plans, they will also be responsible for supporting Change Management training to teams across People@ and People Operations and helping them adopt and leverage central change resources.

People Change Excellence Manager Responsibilities:

  • Oversee a portfolio of change projects including intake, scoping, resourcing and delivery
  • Manage a team engaged in the development and implementation of complex change projects through planning, assigning work and continuous feedback. Provide guidance and check the work to maintain quality, accuracy and productivity
  • Conducts assessments to measure impact of change on people, programs, processes and technology
  • Lead the creation of actionable deliverables: e.g., communications plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans
  • Assess, develop and make recommendations to project teams in relation to change readiness
  • Partners with People Strategic Initiatives team members to build and execute a comprehensive project and change plan
  • Collaborates with key stakeholders to develop and execute change management strategies
  • Establish and operate an ongoing stakeholder engagement strategy to keep relevant leaders up to date
  • Ensure a broader viewpoint is held throughout People@ and providing connection to parallel projects
  • Conduct change risk assessments and influence key stakeholders
  • Champions a change framework and drives continuous improvement activities to enhance internal change capabilities
  • Support the People@ Go-To-Market process to enable centralized leadership visibility and program team accountability

Minimum Qualifications:

  • 6+ years of experience leading change and communication initiatives
  • 1+ years of experience leading teams and working with contingent workers
  • Experience to balance thinking strategically and acting operationally
  • Experience managing ambiguity, risk, and changing direction of projects and strategies in a fast paced environment
  • Experience working with all levels of employees from entry-level to senior leadership
  • Experience being a multi-tasker who can be highly efficient with ambiguity and complexity
  • Experience managing large scale enterprise-level change initiatives, including creating an awareness campaign, delivering training, proactively managing resistance and developing a coaching plan for leaders/managers
  • Proven experience delivering customer service to project stakeholders
  • Effective communication skills

Preferred Qualifications:

  • Bachelor's degree in business, liberal arts or communication
  • Consulting experience preferred
  • Experience support change and communications in an HR operations or technology function
  • Experience with the Prosci ADKAR® Model or a similar framework
  • Acute business acumen and understanding of organizational issues and challenges
  • Experience in change analytics using excel, tableau or another reporting tool

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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