The PaySimple Customer Success team is looking for a motivated individual to educate, drive adoption, build deep relationships, and masterfully navigate value added conversations with customers who utilize our software and payment solutions.
You are an experienced and strategic account manager who has managed a large portfolio of accounts, preferable in the SaaS space. You have experience scaling playbooks and balancing 1:1 and 1:many outreach. You are a self-motivated individual who prides yourself on building and leveraging relationships to drive revenue, advocating for customers and keeping cool under pressure. You have experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new tool. You are motivated by helping businesses find efficiency and reach their potential and have a knack for leveraging multiple relationships to reach goals. You are driven to exceed company, team and individual goals.
PaySimple is the leading provider of Service Commerce solutions for SMBs, with over 17,000 customers and growing. Our SaaS platform provides payment acceptance, billing automation, client management, ecommerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our unique environment.
Our team is creating a world-class service organization and our Customer Success Managers are critical to our continued success and the success of our customers. The Customer Success Team is focused on delivering a frictionless on-boarding process for new, high-value customers. Once a customer is on board, CSMs provide education, onboarding support, and proactive account management to ensure our customers get the most out of our products. CSMs are responsible for increasing revenue per customer with a focus on increasing transactional volume and product engagement.
PaySimple is located in Denver's RiNo district, conveniently located on the A line, just one stop from Union Station. Our collaborative, open-plan office space is filled with high-energy, talented people who enjoy our weekly lunches, monthly happy hours, and hanging out and working in our amazing space with their co-workers. Please note that our team is working remotely through the rest of 2020, but this person should already be based in the Denver Metro area, as in-office work will be required as the office reopens.
Check out more about the role below, and take a look at ourvideo job descriptionto meet our Director of Customer Success and find out more about what she's looking for.