Payments & Operations Coordinator
Amplify Credit Union

Job Info

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Position Summary

The Payments & Operations Coordinator provides timely customer service to all members and teammates through daily payment processing. Essential duties include coordination of information from various sources and the ability to navigate multiple systems to research and resolve issues, tasks, and responsibilities.

Essential Duties

• Scans, indexes, and verifies Credit Union documents to maintain accuracy and proper retention
• Regularly verifies documents stored off-site that have been imaged, logs the documents in the destruction log, and destroys the original document
• Accurately process daily mail to include deposits, loan payments, correspondence from outside vendors, outgoing payments & correspondence, and process return mail
• Management of plastic replenishments and audits
• Responsible for all document and card destruction in compliance with the Credit Union Record Retention Policy
• Assist with Foreign Collection and Return Deposit items
• Responds to member and teammate research requests
• Monitors various department email inboxes and phone loop
• Assists with the posting of incoming wires
• Assists teammates with questions, problems and requests concerning electronic documents and document retrieval
• Champion organizational culture both internally and externally; consistently demonstrate Amplify's service standards and promote same amongst teammates

Other duties may be assigned

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications & Other Information

We believe these underlying skills and qualities are the most important part of the job:

• Deadline Driven. You are motivated by deadlines and strive to get your work completed with time to spare.
• Accurate. When it comes to calculations, data entry, or answering someone's questions, you are all about getting it right the first time. You check your work and check your facts.
• Customer Focused. You are always conscious of the fact that what you do each day affects real people. You may never meet them, but you know that everything you touch has an impact on our members, whether that is ensuring their loan payment is posted on time or assisting with a wire transfer that will allow them to purchase a new home or car.
• Capable Communicator. You're known for your ability to explain complicated subjects in a way everyone can understand. Whether you are talking to someone on the phone or sending them an email, your communication style is professional, thorough, and personable.

To be qualified for this role, you must have the following:

• High school diploma or GED.
• A strong desire to help others.
• A passion for following processes to ensure no steps are missed.
• Prior financial services experience preferred but not required.

What We Offer

To build a better credit union, you must build a better team. That's why we're committed to offering the best benefits to our team members. We want your time at Amplify to be a starting point for personal and professional success, and this means offering benefits - including paid volunteer hours and development programs - that will engage your role in our community.

• 401(k) with a company match of 100% on the first 5% team members contribute.
• Customized volunteer opportunities with our signature partners.
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Location and Schedule
This position will work from our offices at 13050 Pond Springs Rd, Austin, TX 78729. The schedule will be Monday through Friday, 8:30 a.m. to 5:30 p.m., with an hour for lunch.

Starting Pay & Benefits
Starting pay for this position is $19.00 to $20.00 per hour. It also entails the benefits available to all Amplify employees.

Team Member Testimonials
Read about some of your potential coworkers and why they enjoy working at Amplify.

Amplify is an Equal Opportunity Employer

This job has expired.