Patient Services Coordinat II
Salem Hospital(NSMC)

Salem, Massachusetts

Posted in Health and Safety

Job Info

In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals and appointments. May assist with training and guidance of staff.

Job Specific Responsibilities:

  • Performs patient service and administrative duties and office work.
  • Coordinates diagnostic tests referrals and tracks appointments visits and authorization
  • Verifies Insurance
  • Prepares Billing
  • Collects data and generates quality assurance reports
  • May provides cross coverage to other practices and/or positions, as appropriate
  • Provides basic information to patients
  • Triages Phone calls
  • Orders Medical Records
  • Registers and re-registers Patients
  • Schedules Patient appointments using an automated or manual system
  • Ensures patient forms are completed accurately
  • Verifies Patient Demographics/EDI Insurance Verification
  • Collects Co-Pays
  • Assists with training/orienting of new staff
  • Order Entry
  • May include duties and responsibilities of the Office Assistant and the Patient Services Coordinator I
  • Performs and participates in special projects as directed
  • May assist with training and guidance of staff.
  • Acts as a liaison with other hospital departments and PHS affiliates
  • Provides functional guidance to Levels I & II EE's
  • Participates in department or hospital wide committee's.


  • Word Processing Skills. Knowledge ofSpreadsheets and database systems. Accurate typing. Understands HMO, managedCare and various coverage options. Strong Communication Skills, both oral andwritten. Ability to Prioritize work.
  • Minimumof 3 years related experience, preferably in a clinical setting or PatientServices Coordinator I could move into this level within 1-3 years based ondemonstrated proficiency
  • HS Diploma required


  • Completion of a certificate and Associate degree preferred inBusiness related or Medical assisting program or Equivalent.

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