Patient Escort
University of Iowa

Job Info

---

University of Iowa Hospitals and Clinics department of Guest Services is seeking a 100% Patient Escort. This position will be full-time 100% with a schedule of Monday-Friday, 9:30 a.m. to 6:00 p.m. Additional hours may be needed.

Job Duties:

• In accordance with Service Excellence and departmental guidelines, the primary duties of this position include transporting and assisting UIHC ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units and procedure areas via wheelchair, patient bed, patient stretcher, or moving them to their destination.
• Deliver wheelchairs to assigned areas.
• Problem solve when service recovery is needed.
• Assist patients and guests with questions and way finding needs.
• On occasion, drive a motorized transportation cart, perform guest services dispatch duties, deliver moveable medical equipment throughout the hospital, clean and store equipment, drive late evening shuttle, drive valet vehicles when needed, and perform other duties as assigned.

Additional Info: This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.

Minimum Eligibility Requirements:

• Ability to read, write and follow instructions

Special Qualifications:

• Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards

Desired Qualification:

• Excellent customer service skills; experience working with the general public in a service environment.
• Excellent interpersonal communication skills; experience working with internal and external customers.
• Ability to use a mobile phone and other electronic devices.
• Ability to understand basic floor plan of UIHC.
• Basic computer skills.
• Ability to safely drive all types of vehicles.
• Ability to exceed customer expectations.
• Ability to move across long distances and remain in a stationary position for extended periods of time.
• Ability to perform duties indoors and outdoors

Application Process:

Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. Successful candidates will be subject to a criminal background check. Please contact joseph-beebe@uiowa.edu with any questions.

Additional Information

• Classification Title: Patient Escort
• Appointment Type: Merit
• Schedule: Full-time

Compensation

• Pay Level: 3
• Starting Salary Minimum: 31553.6
• Starting Salary Maximum: 42952

Contact Information

• Organization: Healthcare
• Contact Name: Joseph Beebe
• Contact Email: joseph-beebe@uiowa.edu

This job has expired.