Patient Access Specialist II
Johns Hopkins University

Baltimore, Maryland

Posted in Education and Training

This job has expired.

Job Info

Requisition #:618343
Location:Johns Hopkins Health System, Baltimore, MD 21201
Category:Clerical and Administrative Support
Schedule:Day Shift

Patient Access Specialist is responsible for:

  • Receiving inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI.
  • Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (Meditech, IDX, OCIS, MOSAIQ or EPIC).
  • Provide patients with information on physicians, directions to locations and educational materials.
  • Answer patients or physicians' questions.
  • Interviews callers to obtain full understanding of what information is being requested.
  • Provide high quality customer service on every call.
  • Promote teamwork and call center success.
  • Responsible for satisfying the customer and maintaining the image of JHM.

Education/Work Experience:
  • High school diploma or GED required. Minimum of two years of college preferred.

  • Full Time (40 hours per week)
  • Day Shift; weekend work not required
  • Non-Exempt

  • Requires a working knowledge of sub specialties in the department. Requires a working knowledge of medical and insurance terminology.
  • Requires a working knowledge of hospital and provider referral protocols.
  • Requires a working knowledge of medical insurance plans, billing, regulations, especially managed care plans.
  • Requires working knowledge of effective interpersonal communication and service excellence. Requires working knowledge of PC Word processing, PC spreadsheets and applications. Certification on host systems EPIC,
  • Meditech, OCIS, MOSAIC and IDX as appropriate within introductory period.
  • Requires proficiency on multi-line phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.)
  • Must meet call performance, schedule adherence, data accuracy and quality standards.
  • May require knowledge of referral tracking and handling of medical records.
  • Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
  • Requires ability to work with diverse people and deal effectively with angry and/or upset customers.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.
To apply, visit

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