Part Time Work from Home Customer Service Rep - Globe/Texas
Globe Life Inc.

McKinney, Texas

Posted in Insurance
28 days ago

Job Info

About the Company

About the Job

The Customer Service Representative's (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR's focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc as First tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.

  • Monday to Friday schedules, no weekend phone schedules.
  • Site closed-Thanksgiving and Christmas
  • We are following the social distancing guidelines for COVID-19!
  • All interviews and training have transitioned to a virtual platform.
  • There are continuing opportunities for team members to work remotely as we look to maintain safe and healthy work environments.

Primary Duties & Responsibilities
  • Assist with daily call volume (service level takes priority)
  • Provide accurate resolutions to customer inquiries in a professional and courteous manner
  • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
  • Meet Quality Assurance Requirements and other key performance metrics.
  • All other duties as assigned

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