Order Writing Senior Analyst
General Motors

Job Info

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Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis.

Are you ready for an opportunity to join a high performing team responsible for a critical function of the business and be engaged in numerous project activities driving the future of the enterprise? Perform daily activities supporting Supply Chain Warehousing and Logistics operations across the US and Canada? This is the role for you.

As an Order Writing Senior Analyst, you will be responsible for executing activities related to the daily operations of order writing while supporting various projects across Customer Care Aftersales. In this position you will work to ensure the order writing systems perform as required to manage order flow throughout the Customer Care Aftersales network, enabling accurate and timely order fulfillment for all customer types serviced by Customer Care Aftersales. As the organization develops new fulfillment strategies (ie. eCommerce, EV Future Service Model, Next Generation Order Management Systems), you will represent the Order Writing function in these key projects. Through regular report generation and data analysis, you will provide key insight required for Supply Chain Warehousing and Logistics leadership to run the business most effectively. Your management of key system parameters will support optimal network function and prompt recovery during network challenges.

Roles and Responsibilities:

• Execute the creation, deployment, and adherence to order processing processes
  
• Prioritize personal activities to complete daily responsibilities while supporting assigned projects and ad hoc requests
  
• Perform analytical work: Report Generation, delivering insight from data
  
• Recommend changes to leadership based on trends or organizational priorities
  
• Collaborate with teams internal and external to Supply Chain for projects and initiatives
  
• Advise and communicate the most effective methods to maintain optimum order processing performance
  
• Attend order processing meetings to provide insight and direction on key order processing processes
  
• Strategize upcoming projects and ideal future state processes
  
• Talk to customers periodically for feedback on CCA performance and opportunities
  

Additional Job Description

Required Qualifications:

• Undergraduate degree or equivalent work experience
  
• High level of analytical ability where problems are unusual, difficult, or complex
  
• Strong attention to detail
  
• High customer centric focus
  
• Strong oral & written communication skills
  
• Ability to work independent from Sr. Supervisor while completing project tasks efficiently and on time in a primarily remote work environment
  
• Ability to prepare and present material to Senior Leadership effectively
  
• Demonstrated ability to work with Microsoft Office software, especially Excel, Access, Power Point as well as overall computer proficiency
  
• Ability to setup and facilitate virtual meetings
  
• High level of interpersonal skills to work effectively with others across the organization
  

Preferred Qualifications:

• Understanding of Customer Care Aftersales order processing systems and integration with other outbound processes
  
• Demonstrated competency using MS Access at an intermediate to advanced level
  
• Familiarity with the Customer Care Aftersales Warehouse network
  
• Customer/Dealer contact/interface experience
  

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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