Optometric Technician
Harper's Point Eye Center-Norwood

Norwood, Ohio

Posted in IT


Job Info


About Harper's Point Eye Associates

Our brand promise: To provide an unforgettable eyecare experience through high quality service, tailored optometry care, and a compassionate staff.

Annual eye exams are the best way to preserve good vision and detect numerous debilitating health conditions. Regardless of your age or physical health, scheduling an eye exam at Harper's Point Eye Associates should be an essential part of your health and wellness plan. In 2019, Harper's Point Eye Associates joined the AEG vision family.

About the Job

Optometric Technician work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, FDT testing and maintain the doctors appointment schedule in a manner that delivers a professional, pleasurable patient experience.
Duties and Responsibilities
  • Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
  • Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
  • Assists OD's to care for patients in a timely, effective manner, as closely to appointed schedule as possible
  • Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
  • Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
  • Schedules referral appointments with Ophthalmologists, Laser Center and completes appropriate paperwork
  • Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
  • Respond to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
  • Identifies candidates for FDT testing per company standards of care
  • Completes proper coding of procedures for payment collection
  • Participates in store meetings / projects as requested
  • Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. (in an office without a PCC)
  • Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
  • Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
  • Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
  • Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization
  • Performs other duties within the store as requested and as time allows

Qualifications

  • High School or GED qualification
  • Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications
  • Familiarity with medical terms associated with eye treatment
  • Effective & professional verbal communication skills to discuss prescriptions and treatment plans
  • Effective verbal and written communication skills to effectively work with co-workers and outside vendors and prepare concise and accurate documentation
  • Prior experience maintaining patients records / files per HIPAA regulations
  • Entry level PC skills to include MC Office, Windows and Word Processing
  • Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual

Full-Time/Part-Time

Full-time

Education Requirements

High School or Equivalent

Travel Requirements

Negligible

Practice Name

Harper's Point Eye Center-Norwood

Work Location

On-Site



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