Operations Manager
Service Experts

Sharonville, Ohio

Posted in Utilities


This job has expired.

Job Info


Overview

Job Summary

Directs and coordinates activities of a service organization to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors and employees.

Responsibilities

Core Responsibilities

  • Implements organizational policies and goals.
  • Coordinates activities of the following field service departments: Maintenance, Service, Indoor Air Quality, and Installation, to effect operational efficiency and economy. Training schedules, recruiting, motivation, and administrative interface are part of this coordination. Uses system generated and locally produced reports to monitor field performance and identify areas for improvement.
  • Monitors Dispatcher(s) and dispatch board activity to ensure effective scheduling of technicians to maximize call volume/capacity as well ensure "right tech/right call" and labor control.
  • Trains and monitors Customer Service Specialists, their performance and activities to meet/exceed booking rates and inbound/outbound phone call activity (ACD) service levels.
  • Manages fleet service and maintenance, vehicle assignment, GPS devices, technician field devices, cellphones and other resources/company assets used by field employees.
  • Ensures all mandated Health, Safety and Environmental processes, resources, training, observations and safeguards are in place and followed.
  • Reviews customer satisfaction feedback and performs appropriate follow up as needed.
  • Analyzes department budgets and sets goals in conjunction with general management.
  • Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
  • Tracks and reports the sale of Maintenance Agreements, Replacement equipment, accessories, and Indoor Air Quality.
  • Responsible for personnel: Recruiting, Training, Motivation, Supervision, and Administration.
  • Maintains a positive attitude while ensuring Air Engineers Service Experts' quality policy and customer satisfaction goals are achieved.
  • Critical role position, secondary to the General Manager, requiring significant management experience in a fast paced, 24/7 multi-faceted operation with technical proficiency preferred.
Qualifications

Minimum Education
  • High School Diploma or the equivalent
Minimum Experience
  • Minimum of 5 years in residential HVAC installation and service management.
  • Must be technically outstanding with the ability to troubleshoot
  • Sales Driven. Must have the desire to drive sales and work in conjunction with Sales & Service Manager, Comfort Advisers and Sales Coordinator to achieve results
  • Management or Supervisory experience
  • Excellent customer service and communication skills
  • Valid Driver's License

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


This job has expired.

More Utilities jobs


Tradebe
East Chicago, Indiana
Posted about 2 hours ago

Tradebe
East Chicago, Indiana
Posted about 1 hour ago

Carboline
Ontario, California
Posted 39 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.