EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
From commercial office space to manufacturing, from retail portfolios to 24/7/365 mission critical facilities, we manage and support over one billion square feet of facilities space for the nation's leading organizations. And EMCOR's Customer Solutions Center is the central nervous system of issue resolution for those organizations.
Job Title: Operations Manager
EMCOR Facilities Services seeks an Operations Manager at the EMCOR Customer Solutions Center in Tempe, Arizona.
The Operations Manager is a key contributor to the sound execution of our Facilities Management Work Order Management process and works with the supervisory team to ensure exceptional service delivery to our clients. The Operations Manager is responsible for managing the day-to-day activities and performance of a supervisory team dedicated to ensuring service delivery meets customer expectations. Position serves as an operational escalation point between the client(s) and ECSC operations. The Operations Manager assists in continuous improvement efforts and drives process improvements and adoption of best practices throughout the Customer Service department. This position will be responsible for managing the day-to-day activities and performance of a team of Supervisors. Responsibilities include coaching and leading team members, training and continuous development of associates, identifying and implementing process improvements, managing to the identified metrics and developing Key Performance Indicators (KPI) and scorecards.
Essential Duties and Responsibilities:
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