Operations Manager
Beacon Hill Staffing Group, LLC

Job Info

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Our client is a national consulting firm serving communities across the US and helping support their Emergency Rental Funding programs due to COVID. They are seeking an Operations Manager to provide leadership, day-to-day oversight and direction to a Department. The Operations Manager supports, and in the absence of the program director, is responsible for planning, development, implementation and monitoring of the assigned Housing Choice Voucher program.

RESPONSIBILITIES:

· Monitor production, quality control and data integrity of transactions completed by Teams.

· Ensure Teams meet and/or exceed NMA performance standards.

· Ensure each Team's compliance with the PHA's Administrative Plan, Standard Operating Procedures and HUD regulations.

· Determine Team staffing and training needs; Coordinate and provide appropriate recruiting, training, coaching, and leadership.

· Ensure timely completion of Performance Plans, evaluations, and disciplinary actions by Supervisors.

· Monitor and approve direct staff time sheets.

· Ensure Teams provide professional and comprehensive customer service to internal and external customers.

· Evaluate procedures and processes and provide recommendations for program excellence and performance improvements.

· Promote open communication among teams, departments, and divisions.

· Provide excellent customer service to participants, owners, co-workers, clients, and vendors when required with escalated cases.

· Department and Division Strategic Planning

DESIRED QUALIFICATIONS:

· Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field (Master's Degree preferred).

· A minimum of five years of progressively responsible work experience, with three years of supervisory experience, for a public agency, or related experience in the social service or community service field.

· Must be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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