Operations Manager, ALR
EAB

Job Info

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About EAB

At EAB, our mission is to make education smarter and our communities stronger. We harness the collective power of more than 1,900 schools, colleges, and universities to uncover and apply proven practices and transformative insights. And since complex problems require multifaceted solutions, we work with each school differently to apply these insights through a customized blend of research, technology, and services. From kindergarten to college and beyond, EAB partners with education leaders, practitioners, and staff to accelerate progress and drive results across three key areas: enrollment management, student success, and institutional operations and strategy.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their community. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief

Operations Manager, ALR

The Operations Manager is responsible for managing client deliverables, from development through deployment. This role will ensure partnership obligations are completed in a timely manner, through the establishment and adherence to partnership deadlines. The OM will work closely with campaign managers, business process associates, and account teams to support timely and accurate client deliverables.

This role is in Richmond, VA

Primary Responsibilities:

• Analyze, monitor, and prioritize marketing campaign teams workloads in terms of project quantity, complexity, and deliverable due dates to predict and troubleshoot resource needs
• Staff capacity management reporting and monitoring
• Keep team members apprised of project statuses and progress through reporting, continuous communication, and dashboard updates
• Contribute to business process improvement efforts by providing user feedback that helps streamline and standardize workflow, communication, and resource efficiencies
• Communicate campaign related issues, changes, variances, and contingencies that may arise during campaign cycle; facilitate problem resolution with appropriate parties
• Proactively identify risks, resolve issues, and remove impediments that jeopardize success of the deliverables
• Work closely with Business Process Associate using workflow system to oversee and troubleshoot process flows, while strategically facilitating and guiding next steps
• Support a culture of continuous process improvement in a direct marketing environment

Basic Qualifications:

• Bachelor's degree
• 1-2 years project management, planning, or scheduling experience, including:
• Experience with project management system (Workfront preferred)
• Experience with Microsoft Visio or other process mapping tools
• Demonstrated knowledge and application of project management practices, tools and technologies
• Proven ability to prioritize, develop, track, monitor, report and oversee multiple plans and performance measures
• Proactively identify risks, resolve issues, and remove impediments that jeopardize success of the deliverables
• Demonstrated organizational skills and attention to detail
• Strong interpersonal and client-service skills
• Work independently and in a team setting in a fast-paced environment
• Able to multi-task, work well under pressure, follow up and adapt to changing priorities
• Proficient with Microsoft Office suite

Ideal Qualifications:

• Familiarity or experience in a creative or marketing environment
• Excellent written and oral communication ability
• Build relationships and influence others for the achievement of project success

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

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  Medical, dental, and vision insurance; dependents and domestic partners eligible
  
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  401(k) retirement plan with company match
  
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  20+ days of PTO annually, in addition to paid firm holidays
  
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  Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
  
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  Paid parental leave for birthing and non-birthing parents
  

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  Phase Back to Work program for employees returning from parental leave
  
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  Infertility treatment coverage and adoption or surrogacy assistance
  
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  Wellness programs including gym discounts and incentives to promote healthy living
  
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  Dynamic growth opportunities with merit-based promotion philosophy
  
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  Benefits kick in day one, see the full details here.
  

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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