A career with EMD Serono is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
In this position reporting to the Director, Oncology Enterprise Accounts (O-EAD) you will build, develop, and own the relationships with EMD Serono's important Oncology Accounts. You'll serve as the primary interface for the Oncology business of the customer accounts and is responsible for the overall customer experience with Oncology access stakeholders in their target accounts. For Integrated Delivery networks or multi-specialty accounts, the OEAD will establish relationships and maintain an effective community network with the access customers at multiple levels, including corporate personnel, medical directors in charge of provider networks, quality directors, service line leaders, pharmacy and financial directors.
The OEAD will be responsible for enhancing the organization's oncology partnerships, execute pull-through activities to support brand strategies and GPO agreements, and lead the development of overall account strategies by targeting appropriate influencers and decision-makers. EAD will demonstrate strategic leadership across the organization to establish and enhance the value of EMD Serono beyond its products and will serve as a primary contact for EMD Serono with targeted GPOs, Organized Customer Groups and affiliated network accounts, Oncology Pathways, and IDNs.
You will coordinate internal EMD field team engagements such as commercial, MA&CS, and Medical. Additionally, EAD will work with C/D-suite, Pathway, and P&T committee members and other access stakeholders such as Pharmacy Directors, Practice Managers, and Practice CEO and/or CMO etc. to drive EMD's business for the Oncology portfolio. You'llproactively meet with customers to solicit feedback and adjust plan on a regular basis.
Through leadership, strong cross-functional alignment, and collaboration with multiple groups this role ensures alignment with overall brand strategy, execution, performance objectives and customer value.
EAD will gain deep knowledge of each assigned account including but not limited to business model, relevant business metrics, unique challenges, and strategic goals to build and manage the account profile for each assigned account, detailing procedures for protocol development and current placement of the EMD's Oncology products on pathways and protocols. Youwill become a trusted resource / advisor for each targeted account as well as become recognized as the account quarterback at EMD Serono.
You will conduct quarterly analyses using all available metrics and will incorporate findings into strategic plans for senior leadership. EAD will demonstrate leadership by consistently communicating a clear and appropriate strategy for each assigned account, ensuring the efficient and effective use of approved resources to achieve business objectives while operating within compliance requirements.
The Director, Enterprise Account is a high profile, critical customer-facing role at the forefront of the industry with the opportunity to create immense therapeutic impact. Growth potential includes advancement within the U.S. Market Access & Customer Solutions function as well as EMD Serono's broader commercial organization.
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