Office Technician - Lincoln
State of Nebraska

Lincoln, Nebraska

Posted in Public Sector and Government

Job Info

The State of Nebraska, Department of Health and Human Services is seeking an Office Technician for the Division of Medicaid and Long-Term Care. This position is a critical part of the Medicaid NFOCUS claims unit and billing team.

Are you organized, have excellent customer service skills, and pride yourself on your attention to detail? If so, WE NEED YOU!

What we can offer you:
• Stable Employment Opportunity
• Career Development and Learning, including a subscription to LinkedIn Learning
• Tuition Reimbursement
• 156% match of first 4.8% contribution to Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and benefits
• Opportunity to be part of a caring organization

Location: NSOB - Lincoln

Schedule: Monday - Friday; 8a-5p
Examples of Work
As an Office Technician, you will be a part of the Medicaid NFOCUS Claims team. Duties include general office support work, as well as:
• Greeting incoming clients and answering phones
• Entering, retrieving, and researching information and data into DHHS's OnBase System and NFOCUS for claims processing and adjudication
• Answer inquiries from providers or individuals regarding payment status through the NFOCUS system and the Electronic Visit Verification (EVV) system
• Filing, sorting, and opening mail
• Review NFOCUS Billing Documents for completeness and accuracy and ensure documentation meets agency requirements completing forms; return documents with missing or incorrect information to the original
• Scheduling meetings using Outlook
• Educate providers on the complete billing process and on-going assistance to answer questions regarding billings and payments
Qualifications / Requirements
REQUIREMENTS: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.

PREFERRED: Experience with working in a human services setting. At least one year of customer service experience, experience with Enterprise One, NFOCUS, OnBase, and Microsoft Excel, word; Internal and external customer service experience.
Knowledge, Skills and Abilities
Must be highly organized, detail oriented and able to perform repetitive work in a high-volume, fast paced work environment.

Knowledge of: Basic computer skills are needed.

Skill in: listening to and understanding information and/or instructions received to perform assigned tasks; entering data into spreadsheets or data bases. Basic knowledge of Microsoft Outlook, Microsoft Word, and Excel is preferred, general office practices and procedures; computer office applications, systems, and programs; maintain records and files; scanning, multi-function copy machines, telephones and other office equipment; perform repetitive task in a fast-paced environment. Effective communication; English grammar and usage; understand human services, practices, and procedures; accommodate new methods; maintain confidentiality; sharp attention to detail; proofreading skills; accurate keyboarding skills; and predictable and reliable attendance.

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