Office Director - Orange County
Church World Service, Inc.

Job Info

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Overview

Reports to:

West Regional Director

Location/ Work Arrangement:

Garden Grove, CA / Hybrid

Salary Minimum:

$85,200

Salary Maximum:

$106,500

Geographical Difference:

This position may be eligible for 15% geographical differential raising the band to minimum $97,980; target max $122,475.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

CWS is seeking an experienced non-profit Director to lead its Orange County office. The Director will have extensive experience working with immigrants and refugees and will serve as the face of CWS's Orange County office, representing CWS at the local level and engaging communities, stakeholders, elected officials, and social service agencies to support immigrant children and families. The Director will provide overall guidance and leadership, setting strategy and vision for the local office, while overseeing the staff, programming, grants, contracts, budget, service delivery, and overall operations of the site.

In this office leadership role, the Director will manage a team of diverse staff, creating a working environment characterized by critical reflection, power sharing, debate, and objectivity. Key responsibilities include overseeing refugee resettlement and unaccompanied children programming, building and developing new services and programs, drafting and overseeing grant budgets, donor and stakeholder relations, and overall business development, which includes grant writing and management. Local programming includes services to unaccompanied children, case management to immigrants, refugees, and asylum seekers, Immigration Legal Services, and emergency preparedness/disaster response and recovery. This position reports to the US Regional Director, West.

Responsibilities

Supervision and Leadership

• Oversee all office programming and grants, ensuring quality services to immigrants and refugees. Must have experience developing and overseeing programs for refugees and immigrants.
• Develop new programs and services to benefit the clients and services of the CWS Orange County office. Must be able to write grants, develop project budgets and implement new programming.
• In collaboration with the US Regional Director West, develop and implement annual strategic plan at the local level. Seek input from staff and program teams to contribute to the strategic vision for the office. Implement plan at the local level.
• Oversee local office operations and ensure local implementation of CWS policies and procedures, including procurement, IT, and safety and security protocols.
• In coordination with CWS's Human Resources team, manage the recruitment, hiring, onboarding, and performance management of office staff, ensuring alignment with CWS HR policies and procedures.
• Directly supervise a team managers and supervisors; Create and execute dynamic staff training plans, conduct regular staff performance evaluations, and coordinate staff training and development activities.
• Ensure a safe space environment in which all individuals are welcome regardless of race, color, national origin, gender identity, sexual orientation, religion, age, political affiliation, disability, or social group.

Programs and Financial Oversight

• Implement local programming for the CWS Orange County office. Oversee the effective delivery of services and programming to refugees and immigrants in Orange County and surrounding areas; Oversee the successful execution of federal contracts and privately funded initiatives.
• Ensure high quality program design and community collaboration across programs; Promote a strength-based approach to service delivery that acknowledges the value and gifts of the individuals we serve.
• Perform an ongoing analysis of program needs to respond to the changing needs of refugees, local communities, and local and state officials, and make recommendations to CWS headquarters (HQ); Create effective and strategic new project initiatives, programming, and services; Write grants and concept proposals to ensure ongoing program funding.
• Responsible for overall office finances. In collaboration with CWS Finance team and Regional Director, develop and oversee annual operating budget; regularly review the office operating budget to ensure appropriate grant spending and budget management; Write and oversee grant budgets and ensure appropriate spending; establish budget expectations and ensure consistent communication between programs and finance teams; Ensure the accurate completion of programmatic and financial reports for funders as required.
• Ensure appropriate policies and procedures are in place.

Development and Community Relations

• Serve as the face and voice of the CWS Orange County/Southern California office, promoting office activities and partnerships within the region. Serve on committees and organizations that further the work of the organization.
• Cultivate local donor relationships; interface with faith-based, corporate groups, and private foundations to maintain and expand relationships, as well as funding base; Present services and information about CWS to the community; Plan events and fundraisers to raise the profile of the CWS office.
• Actively engage with local leaders and the community to advance CWS's mission and work; maintain and nurture collaborative working relationships with state and local agencies, as well as partners and other service providers. Build and nurture relationships with critical partners and organizations.
• Maintain professional and positive public image of the CWS office; engage with the local media outlets and develop working relationships to promote the work of the CWS office.
• Manage external messaging of the CWS Orange County office, including print materials, website, and social media; ensure consistency with tone and messaging of CWS national.
• Other duties as assigned.

Qualifications

Education & Certifications:

• Graduate Degree in social work, international relations, non-profit management, or relevant field preferred;
• Bachelor's degree with significant relevant experience may be substituted.

Experience:

• Minimum 8+ yrs. progressive related professional experience with social services or humanitarian assistance programs;
• Minimum 8+ yrs. management experience, including staff management, grants oversight, program development, monitoring, evaluation, fiscal management, and advocacy experience.
• Previous experience in office leadership and direct service delivery to refugees and immigrants.
• Successful and significant fundraising and grant writing experience; Proven track record of effective business development.
• Excellent written and oral communication skills. Ability to speak effectively in public.
• Proven people management and leadership skills; demonstrated ability to build and nurture teams; ability to lead effectively and enhance internal and external relationships, including partners and donors.
• Demonstrated ability to manage staff and programs, coach and motivate teams, deliver results, and translate words into action.
• Previous financial management experience, including effective management of program budgets.
• Ability to work successfully and with utmost professionalism, integrity and respect in cross-cultural environment and with limited English-speaking client population.
• Strong organizational skills with ability to multi-task, set priorities, effectively manage time, and meet deadlines. Ability to be flexible and work well under pressure in a fast-paced team environment.
• Ability to think and work independently, while following established protocols and procedures.
• Computer literacy required including knowledge of Microsoft Office Suite and an ability to create and manage spreadsheets and financial trackers.

Skills:

• Superior written and oral communication skills are required.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Special Requirements

• A high level of computer literacy is required, with proficiency in MS Office (Word, Excel, Access, PowerPoint) as well as internet and email applications.
• Must possess valid driver's license and insurance and be able to pass an MVR check
• Must be able to pass a stringent background check
• Ability to lift 25 lbs. of weight and perform moderate physical activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Night and weekend work is required

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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