Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
Job Role Summary
The Team Captain, RN is the nurse responsible for the overall care of patients assigned to their team's providers. This includes risk assessment and coordination of care for high risk patients, tracking quality metrics, delivering elements of patient education, and serving as the principal point of contact for patients and other care providers outside of face-to-face appointments. The Team Captain supervises and directs the activities of team nurses and support staff.
Essential Functions and Responsibilities
Innovates, takes risks and experiments to improve outcomes
Manages timelines/deadlines of team projects and site projects as assigned.
Signs off on staff competencies.
Participates in interview process and evaluations for clinical positions.
An active listener to the patient, family, and staff member in conflict.
Remains calm in a conflict situation
Works to seek a solution that is good for both parties to the conflict.
Promotes practice growth through attracting and retaining new patients
Ensures requests for medication refills, test results, and other patient concerns are completed in a timely manner.
Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening and testing.
Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills.
Provides nurse visits for patients assigned to the team, and ensures that team members provide care within their scope of practice.
Initiative & Growth:
Demonstrates a self-directed work effort aligned with team goals.
Works collaboratively in the care and care management of patients and their families.
Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures.
Accountable for the safety and care of the patients/families within the team's panel.
Functions as a resource to the team and others within the health center and EHC.
Uses critical thinking skills in the care of the patients/families and to resolve issues within the team.
Registered Nurse required; with current license to practice in the State of Indiana
LPN to RN -2 years LPN experience required
RN -1 year RN experience required.
One year previous leadership experience strongly preferred
Knowledge, Skills & Abilities
Fully proficient verbal and written communication skills.
High degree of emotional intelligence; self-awareness, self-regulation, motivation, empathy and social skills.
High levels of accuracy, productivity and good judgment required in developing and maintaining a positive public and community image.
Detail oriented, solid organizational ability
Superior customer relations abilities
Ability to work independently, devise own work patterns and prioritize tasks
Capable of handling multiple tasks and projects concurrently
Advanced computer skills required, including Microsoft Word, Excel, and Outlook
Creative, innovative; utilizes the Plan-Do-Check-Act methodology to drive continuous improvement
Utilizes age-, education- and socially-appropriate communication skills
Skills in interpersonal relations, conflict resolution, education, community & organizational development.
Ability to analyze complex situations and perform effective problem-solving functions.
Knowledge of human behavior, social environment and agency resources
Works effectively with a wide variety of professionals, patients and their families.
Ability to analyze and interpret data, prepare necessary reports and make recommendations.
Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.
Nearest Major Market: Indianapolis
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According to the US Bureau of Labor Statistics (BLS), employment in healthcare occupations is projected to grow 15 percent from 2019 to 2029, much faster than the average for all occupations, adding about 2.4 million new jobs. Healthcare occupations are projected to add more jobs than any of the other occupational groups. This projected growth is mainly due to an aging population, leading to greater demand for healthcare services.
Employment of registered nurses is projected to grow 7 percent from 2019 to 2029, faster than the average for all occupations. Growth will occur for a number of reasons, including an increased emphasis on preventive care; increasing rates of chronic conditions, such as diabetes and obesity; and demand for healthcare services from the baby-boom population, as this group leads longer and more active lives.
According to BLS, the median annual wage for healthcare practitioners and technical occupations (such as registered nurses, physicians and surgeons, and dental hygienists) was $69,870 in May 2020, which was higher than the median annual wage for all occupations in the economy of $41,950.
Healthcare support occupations (such as home health aides, occupational therapy assistants, and medical transcriptionists) had a median annual wage of $29,960 in May 2020, lower than the median annual wage for all occupations in the economy.
The median annual wage for registered nurses was $75,330 in May 2020.
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