As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Network Technician will provide timely assistance to users experiencing problems with or needing workstations, printers, and other network related tasks. Provide audio visual support for our end user community.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provide excellent customer service
Provide break/fix support for networked and stand alone devices
Provide setup and installation services for networked devices using defined standards
Utilize stored information and documentation to help resolve issues
Prioritize and escalate problems within given guidelines
Maintain proper shift coverage for answering calls
Assume on-call responsibilities. Provide after hours, holiday and weekend support to cover shifts and on-call rotation.
Occasionally lift and carry supplies and equipment weighing up to 25 pounds
Initiate and maintain in-house technical documentation
Assist with the upgrade of hardware and software
Relocate end-user computers and peripheral hardware, participate in the execution of large deployment projects and/or departmental moves
Maintain a preventative maintenance schedule for all assigned conference rooms to avoid the failure of audio-visual equipment and systems.
Maintain an inventory of replacement equipment and bulbs appropriate for each assigned conference room to allow for quick responsiveness in the event of an equipment failure.
Provide quick and customer-friendly service to all customers seeking audio-visual assistance, maintenance, or advice.
Install, test, and support on-site audio-visual systems for internal clients and research projects.
Work with equipment vendors to resolve technical issues in a timely manner.
The Technician will work within an office setting, patient rooms, communications closets, and other storage/operations-related areas. The Technician may be required to work during non-business hours when necessary. Some local travel is required. Be able to lift up to 50 lbs.
Associate's degree or technical courses or certification in computer maintenance and audio visual. Familiarity with personal computers, laptops, handheld devices, printers, network equipment, and audio visual and cabling experience preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Must have the ability to work as a team, to determine priorities accordingly, to provide appropriate and complete maintenance to all users and to accurately document work completed or in progress. Excellent customer service skills are required.
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Posted about 8 hours ago
Posted about 8 hours ago
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