Mortgage Operations Manager
The Judge Group Inc.

Bartlett, Tennessee

Posted in IT


This job has expired.

Job Info


Location: Bartlett, TN
Description:
Operations Manager

KPI:

- Local to Tennessee - Bartlett.

- Open to someone who might travel to the office 1 week out of the month

- Hybrid Work Environment

- Sr VP of Mortgage currently on staff, but she is struggle since she is coming from the sales side.

o Need someone good with systems and tools

o Volume/Pipeline was very big and they had lost that Ops manager when covid hit.

o Salary: Manager to Sr VP as far as salary range

o Branch traffic has changed because of technology

o More worried about working within the department vs knowing the systems, open to training.

Key skills:

• Mortgage department management

• Personnel management

• Understanding of processing/underwriting roles

• Technology experience - We are currently on Ellie Mae Encompass as our loan operating system.

• Ability to improve processes and workflows

• Strong communication skills

OBJECTIVE:

Works closely with the Mortgage Processing and Servicing Team to oversee daily operations of the mortgage department.

ESSENTIAL FUNCTIONS:

Manage mortgage operations staff by:

Coordinating overall workflow.

Developing, documenting, and updating processes and procedures to maximize efficiencies.

Ensuring appropriate training needs are met.

Creating and/or providing access to tools, resources, and guidelines.

Assisting with complex file issues and using these scenarios as learning opportunities.

Ensure that the mortgage department delivers the highest quality service possible.

Work with the mortgage management team to ensure compliance to mortgage regulations.

Write and update QC, Underwriting, and other In-House Lending Policies.

Serve as administrator for LOS and Servicing System. Program, test, and perform updates as necessary.

Build, maintain, and monitor vendor relationships to ensure that service level agreements are met and communication is efficient.

Research new products and services offered by vendors to the mortgage industry, including exploratory calls with the vendor and assessing cost vs. benefit.

Write proposals for senior management recommending consideration of new vendors.

Build, maintain, and monitor investor relationships to ensure that service level agreements are met and communication is efficient.

Set up and administrate mortgage vendor websites, including integration with LOS.

Build and maintain relationships with other credit union departments to build awareness and educate others on mortgage lending, as well as identify room for growth, efficiency, and improvement.

Work with SVP of Mortgage Lending, Sales Manager, and Marketing to develop products and procedures to enhance the credit union's product mix and boost overall loan sales.

Perform employee evaluations and monitor employees' progress.

Hire and retain the best personnel available.

Manage the incentive plan for mortgage operations staff.

Collaborate with the mortgage management team to set goals and plan for staffing needs.

Assist in developing a dynamic vision for the mortgage department that fits into the organizations short and long-term goals.

Provide leadership and set an example for employees concerning manner, dress and professionalism.

Commit to self-improvement via seminars, classes, and trade related readings.

Perform other related duties as assigned by the Senior Vice President of Mortgage Lending.

SKILLS AND/OR QUALIFICATIONS:

A Bachelor's degree in Business related field, preferably with related Master's Degree. Extensive experience will be considered in the place of formal education.

An in-depth knowledge of mortgage lending and servicing.

3+ years of mortgage management experience.

Proven experience in managing a full service mortgage department.

***SEND YOUR RESUME ASAO TO :sjaffer@judge.com

Contact: sjaffer@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.

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