Medicare Customer Service Professional - Fulltime Remote in WA, ID, OR and UT
Cambia Health Solutions

Job Info

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Open to all applicants within: Oregon, Idaho, Washington and Utah

The Medicare Customer Service Professional I role is a full-time, permanent remote position

Position starts: Monday, July 19th, 2021

Position closes to new applicants: Friday, June 25th, 2021

Primary Job Purpose

Bring your customer service expertise to our customer service call center where you will:

Provide information, education and assistance to members on recorded phone lines regarding benefits, claims and eligibility and be the primary contact between the corporation and our Medicare members. The manner in which a member or member is treated during that contact is critical to retaining our customers and to the overall success of the corporation.


Key Qualifications and Experience

• Medicare Customer Service Professional I would have a high school diploma or equivalent and 6 months customer service call center experience or 6 months customer service experience such as insurance, retail, banking, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience.
• Proficient PC skills and prior experience in a PC environment
• Demonstrated Knowledge of medical terminology and coding preferred
• Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills.
• Demonstrated ability of strong customer-service skills, including courteous telephone etiquette
• Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
• Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively
• Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience
• Ability to work in a team environment
• Ability to exercise discretion on sensitive and confidential matters
• Demonstrate initiative in researching and resolving benefit, and eligibility issues
• Education: High School Degree or GED. Bilingual in Spanish and English is a plus (additional pay for bilingual associates)

**Pay will be discussed when recruiter reaches out**

On your 9 month anniversary you have the potential to receive a promotion and a 6-10% pay increase.

Our Medicare Customer Service Call Center is open:

Monday through Friday between 7:00am - 8:00pm (April 1-September 30) and

Monday through Sunday between 7:00am-8:00pm (October 1-March 31).

To show our dedication to employee satisfaction, our generous health benefit package starts on your first day! Our leadership team is committed to creating a supportive, fun, and empowering environment where you'll gain skills and experience in an ever-changing health care industry and have a positive effect on your local community!


Training

Paid training will begin on Monday, July 19th, 2021. Training is held Monday-Friday 8:15am-5:00pm. We will be using Microsoft Teams for live virtual training with video capability, to be connected with your trainer and fellow classmates. We ask you have High Speed Internet, either cable or DSL is preferred.

Work Environment

• This is a permanent remote position.
• May be required to work overtime.
• May be required to work outside normal hours.

Note: Please check your email (including spam and junk mail folders) during the process for important status updates and information.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check are required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

This job has expired.