Massachusetts General Hospital(MGH)

Boston, Massachusetts

Posted in Health and Safety

Job Info


Under the direction of a registered nurse, the Medical Assistant is responsible for assisting physicians, nurse midwives, nurse practitioners and nurses (thereafter referred to as providers) with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his / her training and skills. His / her primary roles are to assure efficient patient flow through the office; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.


Assures efficient patient flow through the office

Assures patient Medical Record is complete prior to the visit

Greets patient in waiting room and escorts to exam room

Assists with admission process:

checks 2 patient identifiers

documents chief complaint or symptom(s) in medical record, as stated by the patient

documents current medications and prescriptions that need to be renewed

reviews record for immunization needs

Instructs patient how to prepare for the provider (assisting as necessary)

Anticipates / sets up special equipment and/or supplies needed for the visit

Alerts the provider when patient is ready and communicates pertinent clinical information

Assists patient through check-out process when visit is complete

Cleans and prepares room for next patient

Responds to needs to expedite visits and keep on schedule

Assists the provider with patient care during the visit.

Adheres to hand hygiene and standard precaution guidelines

Provides care appropriate to age group of patients in practice setting and documents data per practice protocols

age-appropriate vital signs

measurements (i.e. weight, height, temperature, BP, radial pulse, respiratory rate)

Collects specimens during visit and as applicable provides instructions for specimen collection at home

blood (phlebotomy)

clean-voided urine

stool for occult blood

urine HCG

24 hour urine

assists with throat cultures and PAP smears

Tests specimens as necessary

urine (dip stick)

stool for occult blood

Assists and chaperones the provider with patient examination, procedures, and treatments as directed

Performs other tests, procedures, and treatments as directed

Documents testing / results per practice protocols

IVF medical assistant may scrub in the OR

Assists the provider with work outside the visit related to managing a panel of patients

Performs designated tasks related to tracking test results as directed by the provider

Assists the provider in coordinating care with / making referrals to community agencies for non-clinical services

Maintains neat, clean, and safe exam rooms and treatment areas.

Assures patient care areas are neat, clean, professional-looking

Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable

Assures all equipment is in good working order

Cleans equipment after patient use per office protocols

Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

Adheres to Human Resource policies with respect to attendance and dress code

Adheres to MGH customer service philosophy in all patient interactions

Communicates appropriately and effectively with patients

Functions as an integral part of the patient care team

Interacts in a professional, cooperative way with other practice staff

Accepts delegate responsibilities in a positive manner

Offers help to others in the practice when not busy

Before leaving the practice on breaks / lunch makes sure adequate coverage is available

Engages in constructive problem solving with others in the practice as problems arise

Attends and participates in practice staff meetings

Performs POC testing


Customer Service Responsibilities:

Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs.

Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.

Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.

Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.

Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.

Informative: Proactively shares information with others.

Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.

Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.

Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.

Safety: Is aware of and adheres to safety measures for both patient and staff.


Medical Assistant and Basic Life Support certification recommended, Associates Degree preferred.

Nursing Assistant certification or other academic preparation may be considered in lieu of


High School Diploma

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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