MasterTax Associate Client Service & Product Support Specialist
ADP

Job Info

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ADP is hiring a MasterTax Associate Client Service & Product Support Specialist. 

•  Are you ready to join a company offering career advancement opportunities throughout your career journey? 
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? 
• Are you looking for an inclusive environment with a culture of collaboration and belonging?
• Do you like tax software (who doesn't)?
• Are you flexible to work from home and the office?

If so, this may be an opportunity for you. Read on and decide for yourself. 

In this role, you will serve as the Associate Client Support Consultant for MasterTax, ADP's best-in-class tax management software.

You will provide on-the-spot technical support for our MasterTax tax solution and help clients with product hardware, software, and operating system issues via phone/remote access or email. You'll also support product upgrades, maintenance, and diagnostics.

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark?  Apply now! 

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos 

 WHAT YOU'LL DO: Responsibilities 

What you can expect on a typical day:

Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more - providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.

Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.

TO SUCCEED IN THIS ROLE: Required Qualifications  

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• You can work overtime hours during peak seasons.

 A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

• Experience noted above, OR 
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. 

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