Manager - Regional Ops Cust Service
Avangrid
Job Info
Position Information
Location: Binghamton, NY; Elmira, NY; Ithaca, NY, Hornell, NY, Geneva, NY; or Auburn, NY
Pay Range: $111,500 - $139,400
Schedule: Hybrid
Job Summary
Scope of Work - Main duties, settings, geography, managing efficient and cost saving budgets, reporting relationships, other relationships:
Manages meter reading, collections, meter technical, disconnection and reconnection in Field Customer Service.
Provides leadership and direction to achieve goals and implement change. Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management, managing an efficient and cost savings budget, and daily field operation activities.
Coordinates and participates in problem-resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Requires contact with the public, contractors, union leadership, local government agencies and officials, and other utilities.
This position will require travel.
Key Responsibilities
- Manages gas and electric field collections, meter reading, turn on/shut off, meter technical and storm work across multiple divisions.
- Directs the installation, removal, testing, connection, disconnection and reading of all meters in the area
- Coordinates key contract bids and awards with Procurement. Researches and resolves invoice processing.
Required Qualifications
- Managerial and leadership skills
- Creative problem-solving skills
- Strong interpersonal, communication, organization, and follow-through skills
- Ability to multi-task and set priorities
- Acts as a mediator/negotiator with all perspective business partners
- Customer focused
- Ability to administer to budgets, contracts, and staffing needs, performance management goals and objectives
- Demonstrated ability to coordinate with Utility professionals across the company
- Ability to develop and manage a safe work environment
- Strong knowledge of company customer service processes, including HEFPA
Preferred Qualifications
- Bachelor's degree with 7 years relevant experience required
- Associates Degree with a minimum of 10 years relevant experience or High School Diploma/GED required with 15 years relevant experience
- Leadership experience in a union environment preferred
- Prior experience with project management preferred
Competencies
- Growth & Continuous Improvement
- Initiative & Change
- Focused on Results
- Customer Centric (internal and/or External)
- Communication
- Collaboration
- Leadership (people managers/leaders)
Disclaimer
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables.
#LI-Hybrid; #LI-CH1
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Job Posting End Date:
This job has expired.
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