About Us:
EMCOR Building Services (EBS), a division of EMCOR Group, Inc., is responsible for the care and maintenance of facilities of every conceivable type across national portfolios, in both the public and private sectors. With unmatched experience, broad geographic reach, and local execution, EBS plans, installs, operates, and maintains the sophisticated systems that create facility environments. Our business is composed of over 9,000 skilled employees across EMCOR Mechanical Services, EMCOR Facilities Services, EMCOR Government Services, and MOR PPM.
Job Title: Manager, IT Support
Job Summary: EMCOR Business Services has a need for a Manager, IT Support in Norristown, PA.
The Manager, IT Support is responsible for oversight of the service desk the support of connectivity, access, and use of EBS's end user hardware and applications. The position is responsible and accountable for the team, response times, service levels, and operations of the service desk. Will also assess the technical needs of staff or clients.
The Manager, IT Support position will manage a team of technicians as well as work directly with their respective stakeholders to fully enable end users to utilize IT resources in the performance of their jobs. This includes the scheduling and oversight of after-hours coverage. Establishing and maintaining strong relationships across teams and with staff/clients and measuring service satisfaction levels.
This position will also be responsible for overseeing the equipment ordering and inventory process and ensuring timely and accurate deployment to the end users. This will include servers, PCs, peripherals, and mobile devices. The manager will assist with IT equipment sourcing and budgeting. Occasionally working with third parties to rectify issues. Identifying gaps in the support process and amending it accordingly
Essential Duties & Responsibilities:
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