Manager, Field Training & Development, Patient Support
Otsuka Pharmaceutical

Job Info

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The Manager, of Training and Development Otsuka Patient Support is responsible for ongoing training programs to enhance the Patient Education Liaisons ability to successfully perform their jobs. Assists in the development and delivery of training programs including concept design, materials development and implementation. Continually assesses the training and developmental needs of the Patient Education Liaisons to ensure and maintain the high quality of the field force. Evaluates the effectiveness of the training programs. Works with and serves as a resource to Strategy and Management teams to ensure consistency of training programs to strategy.

This position will primarily partner with the Otsuka Patient Support team.

Assists with other functional teams and special projects as needed.

• Assumes role of primary trainer for Otsuka Patient Support team including delivering current and future product training for supported brands, and all other topics covered in Basic and Advanced Training curriculum for the Patient Education Liaisons.
• Trains Patient Education Liaisons in product knowledge, marketplace, effective communication, basic to advanced functional skills and behaviors, business acumen, computer operations, administrative procedures, general medical terminology, managed care, and disease management.
• Assists in the design, development, and implementation of training programs in a wide variety of formats including written and other media-based training.

• Conducts Basic Training programs and National/POA meeting training sessions.
• Creates follow-up programs for continuation of Patient Education Liaison development.
• Works closely with other functional teams.
• Evaluates and recommends outside vendor training resources and programs.
• Continually assesses the training and developmental needs of Patient Education Liaisons through various methods including regularly scheduled field visits.

• Assists with developing and implementing training plans.
• Attends various management and training programs for continued personal and professional growth.
• Evaluates trainee performance and keeps Field Management informed of progress.
• Facilitates and evaluates role-plays.

Required:

• BS/BA Degree
• Deep understanding of reimbursement and managed care environment
• Ability to develop and facilitate training classes/workshops
• Excellent communication/presentation skills (both oral and written)

• Demonstrated ability to work effectively both independently and collaboratively as part of a team
• Proficiency with Microsoft Office software (e.g. Power Point, Word, Excel)
• Excellent planning and organization skills
• Meets or Exceeds expectations in current role
  Preferred:
  
• 2+ years specialty pharmaceutical experience
• Field Trainer, District Manager or other training experience
• Ability to work in an everchanging and ambiguous environment, while maintaining a focus on operational excellence and detail orientation
• Strong collaboration and stakeholder management and communication skills - verbal written and negotiation
• Ability to project manage and successfully manage multiple projects/initiatives
• RN, RPh, LCSW, Case Manager
  
  Physical Demands:
  
• Willingness/Ability to Travel up to 30%

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.

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