Manager Field Operations - San Antonio, TX
Lumen

San Antonio, Texas

Posted in Retail
22 days ago


Job Info


About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Manager Field Operations is accountable for leading the service delivery efforts to National network and customers, as well as all enterprise business products and services. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. This position is also actively involved in community and organizations that help strengthen communities and our Brand.

 

Reports to the Director of Operations and works independently on day-to-day operations managing a team of technicians consisting of both inside plant (ISP) and outside Plant (OSP).

The Main Responsibilities

  • Responsible for ongoing management of the fiber optic plant and the various electronic network elements attached to it.  These include:
    • Multiple network equipment types (including DWDM, Ethernet, IP, VoIP and SONET technologies) and manufacturers.
    • Installation, operations, and maintenance of the network equipment at both company operated and customer operated facilities.
    • Coordinate with multiple teams outside of the division to test, activate, insert and utilize various network elements. (Including Real Estate, CCM, Sales, Sales Engineering, Contractors, Design, Test & Activations, Customers, and multiple NOC organizations)
  • Accountable to ensure team is effectively and efficiently completing daily routines (provisioning work requests, maintenance work, mark and locate tickets, preventative maintenance, and change management/grooming tasks) and meeting metric goals (on-time-performance, task interval yield, construction project completion, trouble response and restore times, spares handling, overtime).  
  • Analyze and measure data to identify key trends in performance.
  • Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely.
  • Manage employees, contractors, and vendors for the efficient and timely completion of projects.
  • Validate direct report time reporting for accuracy.
  • Guide and provide leadership to direct reports during transition periods between company and organizational changes.
  • Ensure staff has the resources and skills needed to support work initiatives.
  • Support compliance through enforcement of standards, policies, and processes.
  • Provide leadership and motivation to team members.
  • Establish and monitor performance objectives for direct reports that align with organization goals, while coaching to attain objectives.
  • Determine training requirements and promote direct report development through individual development plans (IDP), peer-to-peer training, and internal and external training resources.
  • Continually striving to better define and improve departmental processes for optimal efficiency and network reliability while engaging intradepartmental and interdepartmental resources to achieve results.
  • Perform special projects and other duties as assigned.

What We Look For in a Candidate

  • Bachelor’s degree or equivalent education and experience. Typically, with 5-7 years related experience and 2+ years previous manager level leadership experience preferred.
  • Pro-actively seeks new opportunities to increase operational efficiency.
  • Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level.
  • Possess strong organizational, time management and analytical skills.
  • Ability to analyze and manage financial data and capital and expense budgets.
  • Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions.
  • Ability to build group commitment to company goals and objectives.
  • Must enjoy working in a fast-pace, results driven organization.
  • Must be able to prepare presentations and clearly articulate the position being taken in the presentations.
  • Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role. 
  • Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
  • Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
  • Ability to travel as required.  
  • Must have a valid driver's license and satisfactory driving record.
  • Must be available 7/24 to support network emergencies 

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. 

Requisition #: 251761

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.



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