Manager Claims Service Center
Proassurance Corporation

Job Info

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An exciting opportunity exists to join the ProAssurance family of companies!

We are a specialty writer of professional liability, products liability and workers' compensation insurance. With nearly 900 employees operating in 40 states, our company is well positioned to offer career opportunities to individuals interested in professional growth.

Job Summary:
The primary responsibility of the Manger - Claims Service Center position is to provide leadership to and support in meeting day-to-day Service Center objectives including service excellence; and to support continued Service Center growth and development.

Essential Duties and Responsibilities:

40% Manage and coach service team; demonstrate superior customer service skills; evaluate performance of and provide feedback; Organize and supervise daily workflow of service team for company-wide claims support
10% Develop skilled customer service staff to meet or exceed company service standards
10% Monitor and update claims processes for efficiency as needed
Develop and maintain strong relationships with staff in each office; effectively service the needs of the customers
10% Provide leadership, motivation, communication, and follow-up in the establishment of overall service expectations
10% Communicate changes in corporate standards, guidelines and processes to service team; become a resource to the staff as changes are developed and implemented
5% Develop training materials as required

Secondary Duties:

5% Supervise and perform other duties as directed by management

Qualifications

• Bachelor degree in business or related field or an equivalent 8+ years' relevant experience
• Eight years' experience preferably in an insurance environment with at least five of years supervisory experience
• Professional liability experience preferred.
• Strong working knowledge of insurance terminology and claims functions.
• Must be self-motivated, detail oriented, and have excellent organizational, computer, analytical and communication skills.
• Advanced computer knowledge and technical skills including proficiency in Microsoft Office.
• Proven leadership skills.

This job has expired.