Logistics Customer Service Representative

Charleston, South Carolina

Posted in Retail
28 days ago

Job Info


Everyone wants to work with people they respect. Even better if you can work with a company you respect. We have both at The David J. Joseph Company, and a 135+ year track record on operating an ethical business with a positive work culture. It may sound cliché, but it's true. We're a big, global company that still feels small.

Working at the David J. Joseph Company is unique. We offer employment in diverse settings such as traditional corporate headquarters, dynamic sales locations, and scrap recycling facilities. This workplace diversity gives our employees the variety they crave and the exposure to a global business. A career at The David J. Joseph Company is ideal for self-starters seeking to make an impact on our company and their careers.

The David J. Joseph Company (DJJ), founded in 1885, is a world leader in scrap metal recycling & trading. With over 80+ locations, the Joseph Company is headquartered in Cincinnati, Ohio and is a wholly-owned subsidiary of Nucor Corporation (NUE) a Fortune 200 Company.

This position is a logistics customer service role that is fast paced, requires multi-tasking and problem solving and allows our teammates to be challenged every day. The main components of the role include, but are not limited to:

  • Interact, communicate, establish relationships and serve as liaison between traders, suppliers, consumers and freight vendors along with all other DJJ and Nucor personnel.
  • Extensive data entry within internal applications as well as tracking of business on external websites for various customers.
  • Coordinate and schedule shipments and maintain close follow-up processes.
  • Obtain freight rates with truck lines, process freight invoices and coordinate the administration of contractual agreements.
  • Maintain truck vendor insurance compliance.
  • Coordinate handling, disposition, and reporting of rejected shipments.
  • Bill rail cars as well as monitor shipment movement with railroad websites to ensure delivery schedule accuracy.
  • Review and analyze various reports and initiate the handling required to maintain a current status.
  • Maintain appropriate records/files by accurately documenting all calls and activities when researching issues for assigned accounts.
  • Problem solve when issues arise and identify best practices to streamline procedures and processes.
  • Other duties as assigned by Manager.
  • Qualifications
  • Minimum 2 years college business courses or equivalent work experience preferred.
  • Minimum 2 years of commercial customer service experience preferred.
  • Knowledge of logistics or transportation industry, including working knowledge of shipping/scheduling vocabulary and terms preferred.
  • Ability to be flexible to changing priorities with a proactive reaction to problems, problem-solving and unusual situations that may occur in dealing with customers.
  • Independent thinking skills and initiative, flexibility to shift changing priorities and ability to work autonomously with general supervision.
  • Strong organizational skills, ability to work with deadlines and skills to appropriately resolve customer complaints/issues or unusual situations that may arise.
  • Communication skills both verbal and written.
  • Professional telephone skills with the ability to handle difficult telephone communications.
  • Proficient PC skills including working knowledge of Microsoft Windows, Word and Excel with ability to quickly learn in-house systems.
  • Bi-lingual speaking skills in Spanish preferred.
  • Benefits

    We offer a competitive compensation and benefit package including paid training, bonus program, medical, dental, vision, life and disability coverage, vacation, paid holidays, a 401(k) plan with match, tuition reimbursement and other great benefits.
    EEO Statement

    The David J Joseph Company (DJJ) is a drug-free workplace and conducts pre-employment testing as a condition of employment.DJJ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, sex, pregnancy, lactation/breastfeeding, sexual orientation, gender identity or expression, national origin, citizenship, ancestry, age, marital status, familial status, disability, genetic information, protected veteran status, military status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. DJJ hires and promotes individuals solely on the basis of their qualifications for the job to be filled. If you'd like more information on your EEO rights under the law, please click here.

    DJJ reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and teammates.DJJ also provides a work environment in which each teammate is able to be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all teammates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all teammates and applicants.

    E-Verify Information | E-Verify Notice


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