Lead IT Partner Liaison - BPO Operations (virtual remote home office)
Humana

Louisville, Kentucky

Posted in Insurance
3 days ago


Job Info


Description

-Humana is seeking a technical consultant who is collaborative, smart, curious and loves the challenge of solving problems that improve people's work life. Are you capable of translating business problems and needs into actionable activities across IT domains? If so, we need you! Our customer support centers work with a number of Business Partner Operations across the country and world. We now need a dynamic leader to collaborate with those partners and our internal IT Teams to solve modern challenges associated with helping members achieve their best health

Responsibilities

The Lead, Technology Solutions acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. These partnerships will be between the contact center IT teams, Business teams and the external business partners who operate in our call centers (BPO). This position is responsible for understanding all BPO facilities and teams, and coordinating their IT operational needs across Humana IT. This person will support Humana IT Operations through collaboration with business partners, collaboration with BPOs, coordination of software testing and delivery, strategic initiative readiness, and efficiency improvements. This position advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications

  • Digitally Savvy approach to problem solving
  • Demonstrated curiosity to undersatnd how to improve the world around the
  • Solid understanding of IT operations, technology, communications and processes
  • Experience working in agile situations and with agile behaviors to empower teams to drive rapidcustomer solutions and increase value for our customersand the enterprise
  • Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications

  • Master's degree
Additional Information

Scheduled Weekly Hours

40




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