Lab and Testing Support Quality Analyst 2 (virtual remote work from home)
Humana

Louisville, Kentucky

Posted in Insurance
12 days ago


Job Info


Description

What we are looking for:
The Testing Support role will manage testing activities for Telecom with a focus on developing structures and processes to ensure consistently successful test execution with low percent of incidents and rollbacks -developing test plans, drafting test cases/test scripts, and coordinating testing and deployment cycles.

Responsibilities

Responsibilities of the role:
•Partner with architects and engineers to develop detailed test plans that identify all components to be tested and stakeholders to include in the process
•Leverage testing templates to draft test cases and test scripts for various testing cycles and deployment testing needs
•Conduct recurring checkpoints with key testing stakeholders during peak project season to provide updates on annual technology roadmaps and communicate upcoming testing needs
•Manage coordination of pre-testing and deployment testing activities (as required)
•Manage the maintenance of testing templates and documentation and support special testing projects designed to improve and enhance Telecom testing capabilities
•Evaluate key performance metrics for testing activities and partner with other Telecom team members to develop (or expand upon) a testing performance scorecard

Weekly/Biweekly Cadence:
•Conduct recurring checkpoints with testing stakeholders to inform them of upcoming change plans and testing needs (monthly during heightened awareness periods)
•Manage coordination of pre-testing and deployment testing activities (as required)
Monthly Cadence:
•Review and update Testing templates and documentation to reflect lessons learned and agreed upon best practices (if required)
•Review and update Test Lab documentation and coordinate incremental lab upgrades as required
Quarterly Cadence:
•Review call volume forecasts and evaluate whether changes may be needed to meet anticipated capacity needs
•Coordinate with technical stakeholders to review technical roadmaps across teams and identify any changes or upcoming projects that may require Telecom testing
•Review testing team KPIs and OKRs to determine if any adjustments should be made to standard testing templates or processes
Annual Cadence:
•Manage annual load testing activities for Telecom and BPO partner infrastructure to prepare for upcoming AEP Season

Required Qualifications

  • Approx 2-5 years of related experience in QA/Test Coordination
  • Performs and leads tests of software to ensure proper operation and freedom from defects.
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications

  • Bachelors Degree
Additional Information

Scheduled Weekly Hours

40



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