L&D Facilitator
AAA Northern California, Nevada & Utah

Tempe, Arizona

Posted in Retail


This job has expired.

Job Info


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work.

AAA recently acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You'll help positively impact every homeowner and the communities that we serve.

Essential Functions

  • Provide instructional expertise and recommendations to support creative, innovative, and scalable programs for all levels using adult learning theories and methodologies (such as ADDIE, and AGILE).
  • Facilitate engaging instructor-led experiences effectively across a range of learners and content, and coach learners on performance and knowledge needed to perform on the job.
  • Ability to modify class facilitation in support of new programs as our dynamic internal/customer landscape and teams evolve.
  • Coordinate with the SMEs, leaders and project managers throughout projects (i.e., initial planning, content brainstorming sessions, development and delivery) to meet goals and performance objectives.
  • Modify course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies.
  • Gather data on training needs and learning interventions to integrate into the design/delivery of training materials and programs.
  • Identify innovative ways for training projects, content and delivery to be updated or improved.

Knowledge and Skills

  • kills in adult learning theory, facilitation and instructional design theory needed to modify instructional materials and ensure effective delivery
  • Ability to deliver effective training workshops through a variety of methods to meet learners needs.
  • Ability to identify implementation gaps and provide suggestions to improve content and delivery.
  • Ability to manage multiple task assignments simultaneously, work effectively in an environment that is constantly changing and evolving to bring about change.
  • Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization.
  • Ability to ask appropriate questions, probe for understanding, and work in collaboration with others to achieve desired results.
  • Ability to learn and become proficient in use of company's Learning Management System (LMS).
  • Knowledge of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager.
  • Knowledge of a variety of instructional media including instructor-led, online, and virtual instructor-led training.
  • Ability to communicate with a variety of audiences and engage and influence stakeholders
  • Proficiency with Google Apps, Microsoft Office Suite, and MS PowerPoint

Preferred Job Requirements

  • Facilitation - To make plans or arrangements; make something possible through preparation and planning. The act of helping other people to deal with a process or reach an agreement or solution without getting directly involved in the process, discussion, etc. (Advanced)
  • Instructional Design - Adept at systematic development of instructional specifications using learning and instructional theory to ensure the quality of instruction. Analyzes learning needs and goals and the development of a delivery system to meet those needs. (Intermediate)
  • Communication - Ability to convey information to another effectively and efficiently. Business managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. (Advanced)
  • Presentation - Delivering effective and engaging presentations to a variety of audiences. Ability to persuasively get a message across to the listeners (Advanced)
  • Listening - Understands, receives, and interprets content and relational messages. Responds with verbal and nonverbal feedback. (Advanced)
  • Experience with learning management systems and software a plus
  • Experience with multimedia and web design technologies including video conferencing/webinar technologies a plus
  • Formal Training Design certification or education (i.e. CPLP, Instructional Design Certification) a plus

Education and Experience Requirements

  • Bachelors Degree
  • 2-4 years of Training experience/background (required)
  • Experience in operations, insurance, travel or emergency road service/dispatch business a plus (preferred)

Work Environment/Physical Requirements

Works in an office environment, conference facility environment or automotive servicing or repair facility environment facilitating training classes which will include standing for extended periods of time. Will travel by car, plane or other form of transportation to execute training, attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job will be dedicated to in class or virtual training sessions and will involve the use of a personal computer. Must have the ability to lift and carry training equipment and materials, up to 30 pounds. A facilitator aligned to Road Service technician training must be capable of performing course hands on activities (e.g. vehicle roll overs, tire changes)

#OLG_RX

#LI-OH1


This job has expired.

More Retail jobs


Jarvis Christian College
Hawkins, Texas
$0.00 - $100.00 per hour
Posted 9 minutes ago

Trinity Washington University
Washington, District of Columbia
$0.00 - $100.00 per hour
Posted 9 minutes ago

University of North Texas
Denton, Texas
$0.00 - $100.00 per hour
Posted 9 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.