Knowledge and Onboarding Analyst
MMC

Job Info

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Marsh McLennan is seeking candidates for the following position based in the Louisville, KY office:

Knowledge and Onboarding Analyst

What can you expect?

• Representing the MGTI Service Desk on MMC wide projects, the Knowledge and Onboarding Analyst will be responsible for managing stakeholder expectations and performing the necessary tasks and responsibilities to ensure successful onboarding and Service Desk support readiness for any new services or applications.
• This will involve operating as a Knowledge Manager for Projects & Onboarding, Training, Knowledge Base, Process Management and Ticket Reviews.

What is in it for you?

• A company with a strong brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership with the business.
• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and performance bonus potential), Full benefits package - starting day one (medical, dental, vision, life insurance, generous 401k match AND contribution).
• Flexible work opportunities for work/life balance
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

• Represent the Service Desk on project meetings to ensure the Service Desk is prepared and analysts are trained for new introductions
• Contributes ideas to help define the most efficient and effective support processes, offering solutions to project teams/stakeholders where necessary with the aim of enhancing the end user/colleague support experience.
• Responding to project and onboarding requests, coordinating tasks, drafting communications, and providing status updates to ensure the Service Desk is ready to provide support ahead of go-live date.
• Provides occasional Service Desk support by diagnosing, reporting and resolving or correcting hardware and software problems. Installs, maintains and troubleshoots hardware and software according to company standards - reconfigures existing systems and/or performs system upgrades as required.

What you need to have:

• Experience of working within a similar capacity for a Service Desk / Call Center.
• Bachelor's degree in Computer Science or equivalent.
• Technical Troubleshooting experience.
• Excellent verbal and written communication skills

What makes you stand out:

• Experience in the creation and maintenance of Tier 1 Technical Knowledge
• Experience with Service Now, inlcuding Agent Workspace and Knowledge
• Experience with the Service Now Virtual Agent and automated workflow process development

Marsh & McLennan(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 78,000 colleagues advise clients in 130 countries. With annual revenue of over $18 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marshadvises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visitmmc.com, follow us onLinkedInand Twitter@mmc_globalor subscribe toBRINK.

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